Bijan Giordano
Palmetto Bay,Florida
Summary
Dynamic and results-oriented professional with extensive experience at Publix Grocery Store, excelling in customer service and computer proficiency. Demonstrated ability to resolve high-stress situations, enhancing customer loyalty and satisfaction. Skilled in active listening and data entry, achieving positive outcomes and fostering strong customer relationships. Friendly and reliable with a positive attitude and excellent customer service skills. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Understands importance of maintaining accurate cash handling, efficient transaction processes and balancing end of day funds.
Dedicated to creating welcoming atmosphere and ensuring customer satisfaction. Looking for a long-term position with growth opportunities. Bilingual English and Spanish proficient.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Publix Grocery Store
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled difficult customer situations swiftly, resulting in favorable solutions.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier/Bagger
Publix Grocery Store
06.2018 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma - Academic
American High School Academy
Miami06.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
Timeline
Customer Service Representative
Publix Grocery Store
07.2023 - Current
Cashier/Bagger
Publix Grocery Store
06.2018 - 07.2023
High School Diploma - Academic
American High School Academy
Similar Profiles
Dawniqua FountainDawniqua Fountain
Assistant Deli Manager at Publix Grocery StoreAssistant Deli Manager at Publix Grocery Store
Nickolas CelenskiNickolas Celenski
Storage Clerk at Publix Grocery StoreStorage Clerk at Publix Grocery Store
Drew NappiDrew Nappi
Grocery Clerk at Publix Grocery StoreGrocery Clerk at Publix Grocery Store
NUMAN USMANNUMAN USMAN
Customer Service Representative at Publix Grocery StoreCustomer Service Representative at Publix Grocery Store
Jordyn FerencziJordyn Ferenczi
Big Brothers Big Sisters (little Sister) at ADPBig Brothers Big Sisters (little Sister) at ADP