Biljana Kapelac
Beaverton Or,OR
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Albertsons, showcasing expertise in office administration and exceptional customer service. Fostered strong supplier relationships and implemented strategic process improvements, significantly boosting team morale and collaboration. Demonstrated adeptness in data entry and secure information management, contributing to the company's success.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Albertsons
Hillsboro, OR
09.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
General Merchandise Manager
Albertsons
Hillsboro, OR
08.1999 - Current
- Established strong relationships with suppliers to ensure timely delivery of quality products at competitive prices.
- Boosted employee morale with regular recognition programs, team-building events, and open communication channels.
- Facilitated cross-functional collaboration between departments to achieve shared goals related to store performance and customer satisfaction.
- Championed ongoing process improvements aimed at enhancing operational efficiency throughout all aspects of general merchandise management.
Education
Highshool - Postal Associates
Gymnasium
Sarajevo Bosnia06.1986
Skills
Customer Service
Data Entry
Office Administration
Languages
Bosnian, Croatian, Serbian,
Native or Bilingual
Timeline
Administrative Assistant
Albertsons
09.2022 - Current
General Merchandise Manager
Albertsons
08.1999 - Current
Highshool - Postal Associates
Gymnasium