BILL BRANHAM
Lexington,SC
Summary
I have the tools and drive to complete any given task. I have excelled in the United States Navy, Francis Marion University, and in my professional career. In the Military, I earned the rank of E-5 in only four years. I earned my Bachelors Degree at Francis Marion directly after the military and have been promoted three times at Amazon. At Harsco Rail, I managed 30 employees in a warehouse environment. I coached the receiving, put away, picking, packing, and shipping of export and domestic sales and production orders. I ran the inbound process from “ dock to stock” and the outbound process from “crate to freight”. I am a forward thinker who removes barriers and changes processes for the better using internal technologies, direct reports with data analysis, and my professional experiences. Most recently, I have worked for the federal government as a loan officer and team lead helping small businesses obtain loans during the COVID-19 Pandemic.
Overview
17
17
years of professional experience
Work History
Loan Specialist
U.S. Small Business Admin - Office Of Disaster Assistance
Fort Worth, TX
06.2020 - 06.2022
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Examined customer loan applications for loan approvals and denials.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Proactively identified solutions for customers experiencing credit issues.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Inbound Site Leader
Amazon Fulfillment Center
West Columbia, SC
11.2015 - 09.2019
- At Amazon I am responsible for leading, directing,and engaging 50 production associates in a distribution center for the largest internet company in the world
- My responsibilities include planning, executing, adjusting and evaluating a daily business plan based on head count, volume, unexpected and expected barriers while exceeding customer and business expectations while following standard work tenets
- I also improve processes to make acheiving business goals easier so higher ones can be met and set
- As a Site Leader I complete direct reports that monitor daily operations
- Based on this data and the needs of the business I can adjust processes during a shift and deliver feedback to the leadership team.
Inbound Associate
Amazon Fulfillment Center
, SC
02.2014 - 11.2015
- I learned all the inbound processes safely and timely while exceeding production goals
- I also partnered with other departments to improve building performance
- This included making sure my internal customers in the outbound picking department were set up for success
- This would continue the supply chain to ensure customer and company growth.
Job Coach
Staff Management/SMX
West Columbia, SC
10.2013 - 02.2014
- I was responsible for training and directing over 500 temporary employees/new hires during the 2013 peak season at Amazon Fullfilment Center
- After which I was promoted to a permanent job at the company
- Out of 2000 temporary associates
- Amazon only hired 5 percent for permanent employment which led to another promotion and my current position with Amazon as Inbound Site Leader.
Customer Service and Sales Representative
AT&T
Charlotte, NC
06.2010 - 07.2011
- In this position I answered customer billing and service questions while keeping the customers connected to the newest technologies offered by AT&T and their benefits.
Marketing Associate
Sysco Food Services of Charlotte LLC
Concord, NC
05.2006 - 06.2010
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Developed pre-season marketing plans to support department and divisional product strategies.
- Edited website content and database to keep information correct and up-to-date.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
Operations Specialist Petty Officer/E
United States Navy
Charleston, SC
02.1990 - 02.1994
- I worked as a Operations Supervisor during Operation Desert Storm earning several medals including the National Defense Medal for honorable service during a wartime effort.
Education
Bachelor of Science -
Francis Marion University
Skills
- Marketing Analytics
- Computer Proficiency
- Blog Posts
- Client Meetings
- Loan Feasibility Assessment
- Corporate Financial Statements
- Loan Processing Coordination
- Product Education
- Automated Underwriting Systems
- Financial History Analysis
- Property Evaluation
- Operational Efficiency and Safety
- Part Repairs and Replacement
- Emergency Operating Procedures
- Continuous Improvements
- Billing and Invoicing
- Strong Organizational Skills
- Multitasking and Time Management
- Document and File Management
- Computers and Technology
- Office Equipment Operation
- Supply Inventory Control
- Appointment Coordination
Timeline
Loan Specialist
U.S. Small Business Admin - Office Of Disaster Assistance
06.2020 - 06.2022
Inbound Site Leader
Amazon Fulfillment Center
11.2015 - 09.2019
Inbound Associate
Amazon Fulfillment Center
02.2014 - 11.2015
Job Coach
Staff Management/SMX
10.2013 - 02.2014
Customer Service and Sales Representative
AT&T
06.2010 - 07.2011
Marketing Associate
Sysco Food Services of Charlotte LLC
05.2006 - 06.2010
Operations Specialist Petty Officer/E
United States Navy
02.1990 - 02.1994
Bachelor of Science -
Francis Marion University