Bill Dickens

• Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
• Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
• Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
• Submitted loan applications to underwriter for verification and recommendations.

• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.

The financial and mortgage industry crisis of 2008 created a tremendous void in the marketplace, leaving both consumers and related professionals underserved. Angel Oak Home Loans emerged as a well-managed and well capitalized mortgage banking firm that embraced the entrepreneurial spirit and service driven focus widely absent in the mortgage business. Our lending philosophy is founded upon a tenet of providing innovative portfolio loan programs, while consistently delivering an exceptional client experience, for both our borrowers and referral partners.