Bill Forant
Spokane Valley
Summary
Motivated professional eager to re-enter the workforce after dedicating time to raising a son, home care, and personal development. Equipped with a diverse skill set and extensive experience that can positively contribute to any team or organization. Committed to leveraging strong problem-solving abilities and adaptability in dynamic environments. Ready to embrace new challenges and make a meaningful impact in the workplace.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Delta Dental of Washington
Spokane, WA
03.2016 - 11.2016
- Professionally address 50-60 telephone inquires daily from subscribers and dental providers, explaining member benefits in layman's terms, reviewing claim payment details, initiating claims adjustment process, educating members and dental providers regarding benefits coordination, maintaining updated member and provider information, prompt follow-up with members and providers regarding issues requiring additional research.
Contract Employee
Provisional Staffing Services
Spokane, WA
05.2015 - 03.2016
- Assigned on temporary basis with Umpqua Bank, in their Customer Resource Center, answering customer inquiries. Subsequently assigned to Delta Dental of Washington, answering inquiries involving dental claims and policy questions.
- Assigned on temporary basis to Spokane Teacher's Federal Credit Union, maintaining reports and data within the Debit Card Department.
- Assigned to Delta Dental of Washington on temp-to-hire basis to undergo training for the Customer Service Department- basic dental terminology, claims and benefits standards and practices.
Billing Associate
Ecova
Spokane, WA
06.2013 - 05.2015
- Contacted vendors on behalf of clients to inquire on status of utility accounts; advocate for client to obtain payment extensions and late fee waivers.
- Manage large number of client utility accounts, resolving account issues on 80-120 accounts per day both via email and phone.
- Respond to all incoming email and phone communications in a timely and professional manner.
- Coordinate efforts with various teams and departments in order to resolve client inquiries.
Contract Employee
Aerotek
Spokane, WA
06.2012 - 06.2013
- Assigned on temporary basis with Pinnacle Investigations, performing background investigations on prospective employees and vendors of nuclear power facilities.
- Assigned on possible long term assignment with Ecova, Inc, as "Transitions Services Support," involving consolidation of billing records, ensuring vendors possess correct client billing information.
Inside Sales and Support Representative
Insight Software
Spokane, WA
10.2008 - 12.2011
- Oversaw and prioritized customer and inter-company email traffic; addressing issues within a contracted period.
- Correct input of client orders, assuring compliance with client and company specifications.
- Accepted incoming customer calls, addressing client needs in a courteous and timely manner.
- Coordinated with various inter-company departments in order to fulfill client needs in a timely manner.
Education
High School Diploma - General Education
Rancho Santiago College
Santa Ana, CA01-1988
No Degree - General Education
Rancho Santiago College
Santa Ana, CA01-1988
Skills
- Customer service
- Microsoft Office Suite
- Call center experience
- Excellent written and oral communication
- Problem resolution
- Critical thinking
- Data entry
- Computer proficiency
Languages
English
Timeline
Customer Service Specialist
Delta Dental of Washington
03.2016 - 11.2016
Contract Employee
Provisional Staffing Services
05.2015 - 03.2016
Billing Associate
Ecova
06.2013 - 05.2015
Contract Employee
Aerotek
06.2012 - 06.2013
Inside Sales and Support Representative
Insight Software
10.2008 - 12.2011
High School Diploma - General Education
Rancho Santiago College
No Degree - General Education
Rancho Santiago College