BILL FROST

• Contacted customers to arrange trailer service appointments.
• Recorded daily call totals.
• Conducted follow-up calls to establish customer satisfaction.
• Secured deals while maintaining customer appreciation.
• Informed clients about the array of repair options available for different vehicle types such as vans and trailers.

• Oversaw onboarding and hiring protocols for tech personnel.
• Resolved complaints to ensure customer satisfaction.
• Maintained efficient performance in service department operations.
• Oversaw technician team to achieve outstanding service results.
• Built customer relationships.

Enhanced heavy-duty International Truck sales throughout southern Arkansas and northern Louisiana.

• Collaborated with team members to improve sales strategies and achieve collective goals.
• Conducted thorough vehicle inspections before each sale, guaranteeing high-quality products for clients.
• Adapted communication styles according to diverse client backgrounds, ensuring a comfortable purchasing atmosphere.
• Established a solid reputation as a trusted advisor within the diesel truck industry, leading to an increase in referral business.
• Expanded sales territory through consistent outreach efforts and relationship building with potential clients.
• Delivered exceptional after-sales support, fostering long-term relationships with satisfied customers.
• Boosted client satisfaction by providing knowledgeable guidance on diesel truck features and benefits.
• Developed strong rapport with clients, resulting in increased repeat business and referrals.

• Completed deliveries of soil and stone materials to multiple destinations promptly.
• Coordinated delivery schedules with both new and established clients.
• Operated heavy machinery.

• Handled transportation of sizable equipment using specialized trailers.
• Coordinated transport logistics for heavy-duty items using specialized trailers.

• Directed sales strategies that achieved and exceeded objectives.
• Facilitated truck and trailer sales across South Arkansas and North Louisiana.
• Managed sales of Class 6, 7, and 8 transport trucks to various clients.
• Contributed to purchasing operations for both new and used machinery.
• Nurtured long-term client associations to support ongoing business expansion.
• Managed resolution of complaints and billing issues.
• Designated as primary contact to enhance customer loyalty through superior client care.
• Tracked interest level of key clients, extending invitations during arrivals or sales.

• Initiated contact with potential clients through cold calling for truck and trailer sales.
• Built strong relationships leading to a broadened customer base.
• Developed numerous clientele who requested me by name.
• Proactively reached out to current clients for additional sales opportunities.
• Conducted search, built database of class 8 trucks to fulfill orders.