Bill HICKS
Houston,TX
Summary
Results-oriented Store Manager with extensive experience, known for driving sales initiatives and enhancing profitability. Proven expertise in financial operations management and talent development, supported by a decade of success as District Profit & Loss Captain, leading to significant shrink reduction. Strong track record in operational efficiency and nurturing high-performing teams, consistently exceeding sales and profit targets.
Overview
20
20
years of professional experience
Work History
Store Manager
PetSmart
Houston, TX
07.2009 - Current
- Demonstrates exceptional problem-solving abilities by resolving problems effectively and efficiently.
- Reviews financial statements and sales or activity reports to measure productivity or goal achievement.
- Served as District Profit & Loss Captain for a decade.
- Have lowered controllable expense dollars year over year while increasing controllable contribution.
- Effectively manages time ensuring tasks are completed on schedule.
- Led and mentored newly hired associates to enhance understanding of company programs.
- Led store to achieving NPS goals to ensure guest satisfaction.
Store Manager
OfficeMax
Houston, TX
06.2005 - 07.2009
- Strengthened productivity by hiring, managing and developing top talent.
- Oversaw company initiatives to reduce shrinkage in a traditionally high loss store.
- Responsible for exceeding customer satisfaction scores.
- Provided leadership and development to all store team members.
- Developed strategies to maximize sales and profitability in order to exceed sales and profit expectations.
Education
High School Diploma -
Bowie Senior High School
Bowie, TX05-1986
Skills
- Maximizing profitability
- Operational efficiency
- Driving sales initiatives
- Financial operations management
- Shrink reduction controls
- Talent development
Timeline
Store Manager
PetSmart
07.2009 - Current
Store Manager
OfficeMax
06.2005 - 07.2009
High School Diploma -
Bowie Senior High School
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