Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Munachi Ekpeogu
Stockbridge,GA
Summary
Overview
15
years of professional experience
1
Certification
Work History
BalazoExclusivo FashionsLawrenceville, GA
Store Manager
01.2022 - Current
Job overview
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Raised property accuracy and accountability by creating new automated tracking method.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Fortune Cleaners And AlterationsCollege Park, GA
Store Manager
09.2016 - 10.2018
Job overview
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Self EmployedStockbridge, GA
Fashion Designer
10.2018 - 12.2021
Job overview
- Sketched artistic and fresh designs for consideration.
- Clearly communicated design revisions to members of fashion design team.
- Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients.
- Created detailed measurement and construction specifications for design to be executed appropriately by production teams.
- Coordinated design process for multiple brands from concept sketches through final adoption.
Wi-Pay TechnologiesLagos, Lagos Nigeria
Customer Service Representative
01.2014 - 08.2016
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
B&M JewelrieLagos, Lagos Nigeria
Entrepreneur
02.2010 - 06.2016
Job overview
- Determined business plan, mission statement, and vision.
- Mapped income generating strategies to grow revenue.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
Local Government SecretariatOtu, Oyo State, Nigeria
Office Administrator
02.2009 - 01.2010
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Edited documents to improve accuracy of language, flow, and readability.
- Organized, facilitated and participated in community service efforts.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Reconciled account files and produced monthly reports.
Education
Bishop Lasbrey Girls' Secondary School Irete, Imo State, Nigeria
High School Diploma
2023
University Overview
Abia State University UturuUturu Abia State
Bachelor of Arts from Philosophy And Religious Studies
2009
University Overview
Skills
- Inventory Management
- Time Management
- Maximizing Profitability
- Order Management
- Team Leadership
- Multitasking and Organization
- Replenishment and Recovery
- Loss Prevention Procedures
- Budget Development
- Customer Response
- Goals and Performance
- Employee Motivation
- Customer Service
- Retail Merchandise Quality Standards
- Process Improvement
- Special Events
- Outstanding Communication Skills
- Policies and Procedures
- Verbal and Written Communication
- Performance Review
- Root Cause Analysis
- Program Implementation
- Opening and Closing Procedures
- Customer Relations
- Process Development and Streamlining
- Waste Management and Reduction
- Inventory Tracking and Management
- Manage Operations
- Shrink Minimization
- Content Workflow
- Improve Performance
- Team leadership and coaching
- Maximizing profitability
- Relationship building and management
- Hourly shift management
- Opening and closing procedures
- Goals and performance
- [Type] laws and regulatory compliance
- Strategic thinker
- Staff Management
- Team Building
- Database Management
- Staff training and development
- Merchandising
Certification
Professional Scrum Master [PSM] Certificate
Languages
English
Professional Working
Availability
See my work availability
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Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Store Manager
BalazoExclusivo Fashions
01.2022 - Current
Fashion Designer
Self Employed
10.2018 - 12.2021
Store Manager
Fortune Cleaners And Alterations
09.2016 - 10.2018
Customer Service Representative
Wi-Pay Technologies
01.2014 - 08.2016
Entrepreneur
B&M Jewelrie
02.2010 - 06.2016
Office Administrator
Local Government Secretariat
02.2009 - 01.2010
Bishop Lasbrey Girls' Secondary School
High School Diploma
Abia State University Uturu
Bachelor of Arts from Philosophy And Religious Studies
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