Bill Hillman
Ardmore,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, and adaptability. Good at working with others, and willing to learn from and help my co-workers when necessary.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
Hyopsys LLC
Glenside, PA
06.2022 - 08.2024
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Microsoft 365 Admin.
- Set up user profiles on local machines according to established standards.
- Assisted with the deployment of new applications, and updates to existing applications.
- Provided technical support to users via telephone or remote access.
- Troubleshot system issues related to network connectivity, software installation and configuration, and printing.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Participated in team meetings to discuss project status updates.
- Monitored system performance.
- Developed scripts for automating administrative tasks, such as unattended installations of programs on user computers.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Deployed operating systems.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
IT Intern
Central Montgomery Technical High School
Plymouth Meeting, PA
06.2021 - 09.2021
- Provided technical support to end users on various software applications.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Updated hardware, software, and security protections with latest standards.
- Maintained inventory records of all hardware equipment used by the organization.
- Installed printers and troubleshot printer and scanner-related issues.
- Created backup images for Windows systems.
- Installed and configured operating systems, including both Windows and Mac OS.
Education
Associate of Applied Science - Computer Network Systems Administration
Thaddeus Stevens College of Technology
Lancaster, PA05-2024
Skills
- IT Customer Service
- Computer Repairs
- Application Development
- IT Management
- Systems Monitoring
- Virtualization
- IT Technical Support
- Security & Software Updates
Accomplishments
- 1st place victor in both local and state Skills USA Cyber Security Competition 2021.
- Student of the quarter at Central Montgomery Technical High School fall of 2022.
- Outstanding Achievement Award IT program Central Montgomery High School for Lower Merion High School upon graduation 2022
- Dean's List at Thaddeus Stevens College Fall Semester 2023.
Certification
- TestOut PC-Pro certification, received 2021.
- TestOut Network-Pro certification, received 2022
- Currently working toward my CompTIA Network Plus certification, to be followed by my CCNA.
References
References available upon request.
Timeline
IT Technician
Hyopsys LLC
06.2022 - 08.2024
IT Intern
Central Montgomery Technical High School
06.2021 - 09.2021
Associate of Applied Science - Computer Network Systems Administration
Thaddeus Stevens College of Technology
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