Bill Loper
Saint Cloud
Summary
Dynamic Operations Manager with extensive experience at Prime Flight, excelling in team leadership and operational efficiency. Proven track record in managing fueling operations for 350 flights daily, enhancing customer satisfaction, and maintaining rigorous quality assurance standards. Skilled in strategic planning and employee motivation, driving success through effective problem-solving and decision-making.
Overview
33
33
years of professional experience
Work History
Operations Manager
Prime Flight
02.2016 - Current
- Manage fueling operations for a 350 flight per day operation.
- Manage 11 different airlines, and 70+ employees.
- Manage the operation of all commercial airline contracts, while maintaining quality and safety for commercial aircraft fueling.
- Maintain a strong focus on customer relations and contract retention for service level agreements and satisfaction.
- Recruit, interview, and hire new employees.
- Develop scheduling for employees, providing proper fueling coverage for commercial airlines.
- Direct employees to proper airline locations for operational needs.
- Ensure that all employees understand their accountability for performance and metrics.
- Conduct daily safety audits to ensure proper procedures are being followed.
- Daily contact with all airline operations; while attending weekly safety briefings.
- Perform delay mitigations and all reporting.
- Maintain Quality Control experience, including daily, weekly, and monthly inspections.
- Manage and maintain all fuel accounting and inventory.
- Manage and prevent any potential delays with quick action and effective communication.
Fueling Supervisor
Atlantic Aviation
06.2006 - 01.2016
- Oversaw daily fueling operations for 150+ flights per day, for a commercial airlines operation.
- Supervised all fueling operations for JetBlue, Delta, and Spirit airlines.
- Supervised 50+ employees, ensuing a smooth workflow and timely fueling of all aircraft.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with airlines to ensure a timely response to inquiries, and addressed concerns, finding effective solutions.
- Maintained a safe work environment, ensuring all fueling was conducted timely and safely.
- Handled all maintenance issues, and performed daily equipment inspections.
- Won the “Triple Crown Award” for Delta Airlines.
- Performed all delay reportings with effective communication.
- Maintained Quality Control by performing inspections.
Fueling Supervisor
ASIG, Aircraft Service International Group
10.1992 - 06.2006
- Supervised 75+ employees in the commercial fueling department, with a peak of 460 flights per day.
- Maintained safety procedures, and assigned work accordingly.
- Handled all maintenance issues with equipment.
- Responsible for handling inoperative gauge procedures for US Air, United, Delta, and Southwest.
- Completed fueling schedule for all employees, and covered open shifts.
- Directed employees to proper locations for operational needs.
- Conducted safety audits to ensure proper procedures were being followed.
- Daily contact with airline operations; attended daily/weekly safety briefings.
- Quality Control experience including daily, weekly, and monthly inspections
Education
High School Diploma -
Saint Cloud High School
Saint Cloud, FL.05-1991
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Strategic planning
- Quality assurance
- Inventory management
- Goal setting
- Staff development
- Employee motivation
- Business analysis
- Logistics management
Timeline
Operations Manager
Prime Flight
02.2016 - Current
Fueling Supervisor
Atlantic Aviation
06.2006 - 01.2016
Fueling Supervisor
ASIG, Aircraft Service International Group
10.1992 - 06.2006
High School Diploma -
Saint Cloud High School
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