Bill McElroy
Dothan,AL
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Overview
17
17
years of professional experience
Work History
Trainer Server Bartender
Olive Garden
Dothan, AL
11.2016 - 12.2024
- Trained new employees on restaurant procedures.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Assistant Manager
Sonic DriveIn
Dothan, AL
06.2008 - 10.2016
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Optimized profits by controlling food, beverage and labor costs.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Education
Associate of Science - Biology
George C Wallace Community College
Dothan, AL08-2012
Bachelor of Science - Biomedical Sciences
Troy University
Dothan, ALSkills
- Employee training
- Customer service
- Communication skills
- Cash handling
- Time management
- Performance feedback
- Conflict resolution
Timeline
Trainer Server Bartender
Olive Garden
11.2016 - 12.2024
Assistant Manager
Sonic DriveIn
06.2008 - 10.2016
Associate of Science - Biology
George C Wallace Community College
Bachelor of Science - Biomedical Sciences
Troy University
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