William R. O'kelly Jr
Killeen,TX
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dispatcher
Lakeside Towing
07.2021 - 10.2023
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Dispatcher
Cedar Park Wrecker
06.2019 - 06.2021
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Minimized potential conflicts between responding units by actively monitoring resources allocation.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [7] fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Dispatcher
Ace Towing Enterprises
7800 W Jewell Ave, Lakewood, CO 80232, CO
03.2015 - 05.2019
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Dispatcher
Connolly's Towing
5702 W 60th Ave, Arvada, CO 80003, CO
04.2005 - 03.2015
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Education
High School Diploma -
Brighton High School
Brighton, CO06.1980
Skills
- Dispatch Coordination
- Customer Relations
- Work Order Management
- Database Management
- Data Entry
- Prioritizing Calls
Certification
23 years of experience in the Towing Industry
Proficient in TOPS, Omadi, Tow Books and VTS Cloud
References
References available upon request.
Timeline
Dispatcher
Lakeside Towing
07.2021 - 10.2023
Dispatcher
Cedar Park Wrecker
06.2019 - 06.2021
Dispatcher
Ace Towing Enterprises
03.2015 - 05.2019
Dispatcher
Connolly's Towing
04.2005 - 03.2015
High School Diploma -
Brighton High School
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