Bill Osborne
Hernando,Mississippi
Summary
Accomplished Senior Executive Account Manager with a proven track record at ADS Security, adept in customer engagement and relationship management. Excelled in driving sales growth by exceeding revenue targets and expanding client bases through strategic insights and strong partnerships. Skilled in teamwork and problem-solving, consistently enhancing client satisfaction and retention.
Overview
23
23
years of professional experience
Work History
Senior Executive Account Manager
ADS Security
07.2013 - 08.2023
- Delivered presentations to C-level executives, effectively communicating value propositions and driving sales growth.
- Leveraged industry expertise to provide valuable insights on market conditions impacting clients'' businesses.
- Analyzed market trends, identifying potential areas for growth and expanding the company''s client base.
- Exceeded revenue targets by cultivating strong relationships with decision-makers within target organizations.
- Collaborated with cross-functional teams to develop customized solutions for clients'' unique challenges.
- Increased client satisfaction by strengthening relationships and consistently delivering on commitments.
- Developed long-term account plans in collaboration with clients, aligning objectives to drive mutual success.
Mid-Atlantic Account Manager
DMP.Inc
04.2008 - 06.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Regional Account Manager
Wheelock,Inc
10.2000 - 05.2008
Education
Associate of Applied Science - Building Construction
State Technical Institute
Memphis, TN05-1980
Skills
- Customer engagement
- Relationship management
- Account retention
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Senior Executive Account Manager
ADS Security
07.2013 - 08.2023
Mid-Atlantic Account Manager
DMP.Inc
04.2008 - 06.2013
Regional Account Manager
Wheelock,Inc
10.2000 - 05.2008
Associate of Applied Science - Building Construction
State Technical Institute
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