William Parrillo
WARWICK
Summary
Accomplished operations leader with a focus on customer service, inventory management, and staff training. Proven track record in enhancing client experiences and implementing efficient business processes.
Overview
25
25
years of professional experience
Work History
Owner/Operator
Bill's Heating Service Inc.
Warwick, RI
06.2014 - Current
- Managed customer service operations, ensuring timely responses and satisfaction.
- Trained and mentored new technicians on industry best practices and safety protocols.
- Oversaw inventory management, optimizing supply chain operations for cost efficiency.
- Developed and implemented efficient heating system installation processes.
- Analyzed customer feedback to refine service offerings and enhance overall client experience.
- Established strategic partnerships with suppliers to improve product quality and reduce costs.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
HVAC Technician
White Fuel Co.
Providence, RI
09.2001 - 06.2014
- Diagnosed and repaired HVAC systems to ensure optimal performance and compliance with industry standards.
- Conducted routine maintenance on heating, ventilation, and air conditioning equipment to extend system lifespan.
- Collaborated with team members to troubleshoot complex HVAC issues, improving response time and customer satisfaction.
- Trained junior technicians on best practices for installation and repair procedures, enhancing team proficiency.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
Education
Associate of Science - Applied Mechanics Automotive Technology
New England Tech
Warwick, RI08-1989
High School Diploma -
Bishop Hendricken High School
Warwick, RI06-1987
Skills
- Operations oversight
- Talent acquisition
- Strategic planning
- Negotiation
- Business planning
- Employee relations
- Recruitment
- Staffing
- Personnel management
- Human resources
- Financial management
- Documentation and reporting
Timeline
Owner/Operator
Bill's Heating Service Inc.
06.2014 - Current
HVAC Technician
White Fuel Co.
09.2001 - 06.2014
Associate of Science - Applied Mechanics Automotive Technology
New England Tech
High School Diploma -
Bishop Hendricken High School
licenses
State of Rhode Island Master pipefitter I lic#00008261
State of Rhode Island Refrigeration Master II Lic#0000861
State of Massachusetts Oil Burner Lic#BU-129933
EPA Certification #P4E277BFFFDF1D481