Sheyene Cripe
Owner/Operator
Fort Wayne,IN
Summary
Directed comprehensive operations of a self-owned repair business, focusing on client acquisition and successful project execution.
Enhanced customer satisfaction levels to foster loyalty and generate referrals.
Directed simultaneous project management efforts to uphold strict deadlines and maintain high-quality standards.
Formulated pricing estimates and scheduling frameworks to streamline project workflows.
Cultivated client growth by leveraging word-of-mouth referrals and enhancing customer loyalty.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Kazual Repairs and More LLC
10.2025 - Current
- Oversaw daily operations to optimize workflow and enhance service quality.
- Spearheaded design and execution of repair processes to enhance customer satisfaction and ensure service reliability.
- Guided team members in mastering technical skills and implementing best practices for repairs and maintenance.
- Evaluated customer feedback to pinpoint opportunities for service enhancement and operational optimization.
- Assisted with property maintenance and handyman services through repairs, installations, and upkeep. Supported safety, reliability, and efficiency in all tasks. Collaborated with team members and maintained a clean, organized workspace while fostering positive customer interactions.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Retail Store Manager
GNC
11.2023 - 09.2025
- Making sure that the team is ready for any sales changes and company changes
- Bank and change runs
- Weekly sales paperwork for sales and price over rides
- Building out team as strong as we can get them
- District manager has been impressed from how the store has improved sales, stats, and cleanliness since becoming manager
- Passing all regional visits with only minor changes mostly cosmetic or ideas to help boost sales more
- Directed daily operations to enhance customer service and store performance.
- Trained and mentored staff, fostering a collaborative team environment.
Key Holder/Sales Associate
Dollar General
02.2021 - 06.2023
- I was a key holder or manager on duty I did everything from but not limited to;
- Handling all the money made that day.
- Operated the safe which included money deposits and setting and opening the safe.
- Taking change fund to get change for the store for the following week
- Setting the alarm system whether turning on or off.
- Locking the doors as we left for the night or unlocking if it was for opening the store
- Ran register which includes but not limited to; refunds, canceling items AKA voids, and for customer service purposes.
Self Contractor
Welcome home construction llc
04.2016 - 03.2023
- Prepped rooms, floors, window frames, door frames, and 2x4s for the following tasks; painting, sanding, staining,etc
- Installed underground water and sewage lines for hotel construction projects.
- Installed wiring, switches, outlets with low voltage lines .
- Site clean up and preparations across multiple trade teams
- Ran freight or truck
Education
High school diploma -
10.2014 - 03.2015
Skills
Operations management
- Customer service
- Strong multi-tasking
- Retail operations
- Dependable and reliable
- Store maintenance
- Staff management
- Meticulously detail-oriented
- Operations oversight
- Store operations
- Relationship building and management
- Friendly and positive
- Policies and procedures
Documentation and reporting
Hiring
Business planning
Personnel management
Operations oversight
Payroll processing
Business operations management
Sales strategy development
Vendor negotiation
Preventative maintenance
Building maintenance
Minor maintenance
Equipment maintenance
Cleaning expertise
Safety procedures
Basic maintenance
Floor maintenance
OSHA compliance
Facilities maintenance
Additional Information
- I've led daily operations, trained and mentored staff, improved sales performance, and passed multiple regional inspections with strong results. At the same time, I’ve enjoyed roles where I’ve been on the sales floor as an associate, focusing on helping customers, handling transactions, stocking, and ensuring smooth day-to-day store operations. This combination of experiences has made me adaptable—I’m just as comfortable leading a team as I am jumping in to assist customers directly.
- What excites me most about opportunities like this is creating a welcoming environment where customers feel valued and employees feel supported. I take pride in working hard, solving problems on the spot, and contributing to a positive store culture that drives results.
- I would love the chance to bring my reliability, customer-first attitude, and proven retail experience to your company. Thank you for considering my application, and I look forward to the possibility of contributing to your team’s success.
Affiliations
- S. O. S. Maintenance LLC
- NexGen Property Maintenance LLC
- Trillium LLC
Timeline
Owner/Operator - Kazual Repairs and More LLC
10.2025 - Current
Retail Store Manager - GNC
11.2023 - 09.2025
Key Holder/Sales Associate - Dollar General
02.2021 - 06.2023
Self Contractor - Welcome home construction llc
04.2016 - 03.2023
Promise jr sr high school - High school diploma,
10.2014 - 03.2015