Francisca Ronquillo
Hartford
Summary
Serviced-focused with 25+ years in fast-paced management and team development. ServSafe-certified with experience in production, food safety, and leadership. I’ve established a team of adaptable, problem-solving, and productive members who have taken on leadership roles.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Dunkin Donuts & Baskin Robbins
03.2025 - Current
- Maximized efficiency through coaching and mentoring team members on management principles, company procedures, and health & safety requirements.
- Implemented operational strategies to increase customer satisfaction and escalated customer interactions.
- Managed budget implementations, employee evaluations, and scheduling in a high traffic area,
General Manager
Burger King Franchise
01.2014 - 03.2025
- Managed budgeting, inventory, and production analysis to increase profit.
- Improved customer satisfaction through training and mentoring of employees into leadership roles.
- Maintained high standards of cleanliness, organization, and customer satisfaction.
- Optimized staffing schedules to reduce labor while providing quality service during peak hours.
Assistant General Manager
Burger King Corporation
11.2006 - 01.2014
- Partnered with the general manager to improve productivity and performance through teaching and coaching.
- Enhanced customer satisfaction by addressing concerns and ensuring timely, effective resolutions.
- Implemented quality assurance protocols to deliver consistent customer service experience.
- Maintained compliance with health, safety, and company standards.
Team Member
Burger King Corporation
04.1998 - 11.2006
- Maintained clean and sanitary environments in food production areas.
- Learned cashier and kitchen roles for efficiency during peak hours.
- Worked a flexible schedule, during holidays an peak periods.
- Maintained consistent service and support during the 2014 franchise transition.
Education
No Degree -
Goodwin College
East Hartford, CT08.2014
Associate of Science - undefined
J.S.T Cesca University
Lima, Peru05.1993
Skills
- Team Leadership
- Operations Management Customer Service
- Inventory Control
- Creativity and innovation
- Health and safety compliance
Certification
ServSafe Manager Certification 2020-Present
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Dunkin Donuts & Baskin Robbins
03.2025 - Current
General Manager
Burger King Franchise
01.2014 - 03.2025
Assistant General Manager
Burger King Corporation
11.2006 - 01.2014
Team Member
Burger King Corporation
04.1998 - 11.2006
Associate of Science - undefined
J.S.T Cesca University
No Degree -
Goodwin College