BILL SHAMMOUT
Paterson,NJ
Summary
As Master Technician with Twenty three years of Jaguar and land Rover and Fisker , Tesla experience, I have built a strong reputation as a determined individual who goes the extra mile. I have pride in my growing expertise and myself on providing outstanding technical service to the Department. My full commitment to excellence has earned the trust and respect of my colleagues. My accomplishments have brought much satisfaction to a number of associates. With my developing pursued skills and techniques, I give my assurance to the foremost exertion for this industry. I am willing to further my education in any related field. I look forward to meeting you to discuss in detail how my skills can better the department. I'm known to have a great and outgoing personality, I am a cooperative person and won't let the department down; I guarantee it. Qualified Advanced Technical Support Specialist with 24 years of helpdesk and customer service experience. Provides comprehensive Technical support support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Tesla North America
09.2022 - Current
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Maintained certifications and completed training on systems and components.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals
Senior Master Technician/Technical Support Representative
Jaguar Land Rover North America
03.2021 - 09.2022
- Reviewed, completed work, participated in buybacks prototypes, reworks, inspections and documented production.
- Monitored Vehicles operation to detect defects indicating Vehicles malfunction and notified supervisor of issues.
- Troubleshot faults and devised successful solutions for vehicle issues.
- Completed repairs according to up-to-date specifications and standards.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Mastered [Type] system and trained new employees on proper procedures.
- Diagnosed malfunctions and developed resolutions with minimal oversight.
- Diagnosed and troubleshot hardware, software and network issues.
Master Technician
Jaguar and Land Rover of White Plains
08.2018 - 03.2021
- Shop Foreman
- Road test with Customer and help pinpoint concerns
- Diagnosing customer concerns
- Repairing Vehicles
- WebEx with England and corporate
- Monitored shop equipment to maintain safe working conditions.
- Evaluated and repaired technicians work
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Troubleshot equipment to reduce service calls and downtime.
Master Jaguar Technician
Montclair Jaguar
02.2013 - 08.2018
- Diagnosing customer concerns
- Repairing Vehicles
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Investigated processes to develop maps and determine optimal improvement approaches.
- Conducted statistical studies to analyze or compare production costs for sustainable and nonsustainable designs.
Master Jaguar Technician - Fisker Technician
Bergen Jaguar and Fisker
08.2000 - 03.2013
- Diagnosing customer concerns
- Repairing Vehicles
- PDI vehicles and programming with WDS and IDS
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Performed customer work and warranty repairs in compliance with manufacturer standards.
- Conducted inspections and tests to verify safety and compliance with emissions limits.
Education
Bachelor of Arts - Agricultural Business And Management
Pen Foster College
Pennsylvania 08.2024
Automotive - Jaguar and land rover
University of Jaguar And Land Rover
New Jersey04.2022
Associate - Automotive Engineering Technology
Lincoln Technical Institute
New Jersey01.2000
Skills
- Preventive Maintenance
- Calibration Understanding
- Work Planning and Prioritization
- Issue Resolution
- Troubleshooting and Diagnosing
- Coordination with Service Team
- Hardworking and Dedicated
- Diagnosis and Repair
- Mechanical Troubleshooting
- Technical Support and Assistance
- Leading Software Development Teams
- First Level Support
Certification
- Jaguar Land Rover Level 4 Need Assessment only
- Jaguar level 2 Electric Vehicle
Timeline
Technical Support Specialist
Tesla North America
09.2022 - Current
Senior Master Technician/Technical Support Representative
Jaguar Land Rover North America
03.2021 - 09.2022
Master Technician
Jaguar and Land Rover of White Plains
08.2018 - 03.2021
Master Jaguar Technician
Montclair Jaguar
02.2013 - 08.2018
Master Jaguar Technician - Fisker Technician
Bergen Jaguar and Fisker
08.2000 - 03.2013
Bachelor of Arts - Agricultural Business And Management
Pen Foster College
Automotive - Jaguar and land rover
University of Jaguar And Land Rover
Associate - Automotive Engineering Technology
Lincoln Technical Institute
- Jaguar Land Rover Level 4 Need Assessment only
- Jaguar level 2 Electric Vehicle
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