BILL SHAMMOUT
Paterson,NJ
Summary
Experienced Shop Manager and Master Technician with 25 years in Jaguar, Land Rover, Fisker, and Tesla. Proven track record of delivering exceptional technical service and building strong relationships with colleagues. Skilled in vehicle inspection, repair, and maintenance, with a focus on meeting manufacturer performance specifications. Committed to continuous education and professional development in the automotive industry. Skilled Shop Foreman with solid experience in managing workshop operations, overseeing team performance, and ensuring high-quality workmanship. Strengths include strong leadership abilities, comprehensive knowledge of shop equipment operation, and adeptness in problem-solving to optimize productivity. Significant impact made in previous roles through effective inventory management, proactive maintenance scheduling, and fostering a safe working environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Shop Manager,Dispatcher,Shop Foreman
Jaguar Land Rover Edison
Edison, New Jersey
12.2023 - Current
- Coordinated daily dispatch operations for efficient service.
- Managed a team of 20 Technicians, providing guidance and support as needed.
- Created and maintained daily, weekly, and monthly reports of all dispatching activities.
- Implemented safety protocols to ensure compliance with industry standards.
- Trained new staff members in proper Technical procedures.
- Fostered a positive work environment that encouraged teamwork and professional growth among staff.
- Supervised team performance and conducted regular training sessions.
- Scheduled work assignments and monitored progress to meet deadlines.
Senior Master Technician S3
Tesla North America
Springfield, NJ
09.2022 - Current
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Maintained certifications and completed training on systems and components.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Completed repairs according to up-to-date specifications and standards.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Consulted with customers regarding needs and addressed concerns.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Collaborated with teams to solve technical customer problems across product suites.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Replied to customer queries via email, messaging systems and support ticket platforms.
Senior Master Technician
Jaguar Land Rover North America Tech Center
Mahwah, NJ
03.2021 - 09.2022
- Reviewed, completed work, participated in buybacks prototypes, reworks, inspections and documented production.
- Monitored Vehicles operation to detect defects indicating Vehicles malfunction and notified supervisor of issues.
- Troubleshot faults and devised successful solutions for vehicle issues.
- Completed repairs according to up-to-date specifications and standards.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented and updated case notes for each customer and work order.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
Master Technician
Jaguar and Land Rover of White Plains
White Plains, New York
08.2018 - 03.2021
- Shop Foreman and shop Stewart
- Road test with Customer and help pinpoint concerns
- Diagnosing customer concerns
- Repairing Vehicles
- WebEx with England and corporate
- Monitored shop equipment to maintain safe working conditions.
- Evaluated and repaired technicians work
Master Jaguar Technician
Madison Jaguar
Madison, NJ
02.2013 - 08.2018
- Diagnosing customer concerns
- Repairing Vehicles
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Master Jaguar Technician - Fisker Technician
Bergen Jaguar and Fisker
Paramus, NJ
08.2000 - 03.2013
- Diagnosing customer concerns
- Repairing Vehicles
- PDI vehicles and programming with WDS and IDS
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Performed customer work and warranty repairs in compliance with manufacturer standards.
- Conducted inspections and tests to verify safety and compliance with emissions limits.
Master Automotive Technician
Jaguar Land Rover
Paramus, NJ
- 22+ years
- Auto Motive Engineering - 22+ years
- Mechanical Engineering - 1 years
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Education
Bachelor of Arts - Agricultural Business And Management
Pen Foster College
Pennsylvania 08-2026
Certified - High Voltage Battery
Tesla
Springfield, NJ09.2022
Automotive - Jaguar and land rover
University of Jaguar And Land Rover
New Jersey04.2022
Associate - Automotive Engineering Technology
Lincoln Technical Institute
New Jersey01.2000
Skills
- Automotive Engineering
- Preventive Maintenance
- Calibration Understanding
- Work Planning and Prioritization
- Issue Resolution
- Troubleshooting and Diagnosing
- Coordination with Service Team
- Hardworking and Dedicated
- Troubleshooting Skills
- Preparing Work Orders
- Hazmat Knowledge
- Customer service
- Technical troubleshooting
- Team leadership
- Safety compliance
- Project management
- Employee training
Certification
- Level 4 Need Assessment only
- level 2 Electric Vehicle
Timeline
Shop Manager,Dispatcher,Shop Foreman
Jaguar Land Rover Edison
12.2023 - Current
Senior Master Technician S3
Tesla North America
09.2022 - Current
Senior Master Technician
Jaguar Land Rover North America Tech Center
03.2021 - 09.2022
Master Technician
Jaguar and Land Rover of White Plains
08.2018 - 03.2021
Master Jaguar Technician
Madison Jaguar
02.2013 - 08.2018
Master Jaguar Technician - Fisker Technician
Bergen Jaguar and Fisker
08.2000 - 03.2013
Master Automotive Technician
Jaguar Land Rover
Bachelor of Arts - Agricultural Business And Management
Pen Foster College
Certified - High Voltage Battery
Tesla
Automotive - Jaguar and land rover
University of Jaguar And Land Rover
Associate - Automotive Engineering Technology
Lincoln Technical Institute