Bill Shoop
Summary
Results-oriented Supervisor with over 12 years of experience leading, training, and motivating teams to achieve exceptional performance. Known for promoting an energetic, positive work environment and skilled in communication, problem resolution, and team leadership. Adept at providing direction and remaining open to feedback.
Overview
20
20
years of professional experience
Work History
Operations Specialist
Smith's Food and Drug
Layton
11.2018 - Current
- Conducted audits of in-stock processes across 80+ locations in 6 states, contributing to a 40%+ reduction in division out-of-stock numbers annually, leading to an average sales increase of over $900k
- Facilitated training sessions for associates on new technology roll-outs, enhancing daily operational efficiency and effectiveness
- Collaborated with store management teams to identify opportunities and develop tailored solutions.
Assistant Store Manager
Smith's Food and Drug
Layton
11.2012 - 11.2018
- Developed the skills of department managers and associates through coaching, focusing on merchandising and operational standards for consistent implementation.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Customer Service Manager
Smith's Food and Drug
Layton
10.2009 - 11.2012
- Managed front-end staff schedules to optimize customer flow within labor budgets
- Coached and trained associates to boost productivity and achieve successful secret-shopper audits.
Retail Clerk
Smith's Food and Drug
Layton
10.2006 - 10.2009
- Provided exceptional customer service, maintained departmental organization, and enhanced the overall shopping experience.
- Organized backroom storage spaces according to company policies.
Customer Service Representative
Discover Card
West Valley
09.2004 - 09.2006
- Delivered personalized assistance and guidance to current credit cardholders regarding account management and balance transfers.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
General Academics -
Bonneville High School
06.1998
Skills
- Leadership & Team Management
- Effective Communication
- Training & Development
- Problem Resolution
- Administrative Proficiency
- Team Collaboration
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) Software
- Inventory Management Systems
- Data Analysis
- Presentation Skills
Timeline
Operations Specialist
Smith's Food and Drug
11.2018 - Current
Assistant Store Manager
Smith's Food and Drug
11.2012 - 11.2018
Customer Service Manager
Smith's Food and Drug
10.2009 - 11.2012
Retail Clerk
Smith's Food and Drug
10.2006 - 10.2009
Customer Service Representative
Discover Card
09.2004 - 09.2006
General Academics -
Bonneville High School
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