Traill William
East Stroudsburg,PA
Summary
Dynamic Master Technician at Smart Care Solution with expert diagnostics and strong communication skills. Enhanced shop productivity by mentoring junior technicians and fostering customer relationships, resulting in increased satisfaction. Committed to continuous improvement and preventative maintenance, ensuring high-quality repairs and a safe working environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Master Technician
Smart Care Solution
East Stroudsburg, PA
06.2021 - Current
- Conducted comprehensive diagnostics and identifying root causes of issues in multiple hospitals, schools, colleges, supermarkets and restaurant kitchens.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
Senior Master Technician
DOC Maintenance
Rock Hill, SC
05.2018 - 04.2021
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions in many different companies, such as Walmart, Sam’s Club, Target, Costco, Lowes, ShopRite, A&P and PathMark.
- Mastered equipment repair and trained new employees on proper procedures.
- Improved team productivity by mentoring junior technicians and sharing specialized knowledge in advanced automotive systems.
- Played an integral role in maintaining the company''s reputation for excellence by consistently delivering top-notch service and fostering customer loyalty.
Head of Service
Jordan Traill Enterprises
Oak Ridge, NJ
01.1996 - 03.2018
- Created a culture of continuous learning through the establishment of regular workshops and training sessions for employees at all levels.
- Managed cross-functional teams to ensure seamless delivery of services across multiple departments.
- Reduced employee turnover rate by developing comprehensive training programs for new hires and ongoing professional development opportunities.
- Implemented cost-saving measures to balance department budget while maintaining service quality.
- Successfully resolved complex customer issues, ensuring client satisfaction and maintaining company reputation in many different mom and pop stores, supermarket chains and warranty issues for many equipment makers.
Education
Diploma - Business Management
Barringer High School
Newark, NJ06.1983
Skills
- Strong communication skills
- Adaptive problem solving
- Expert diagnostics
- Continuous improvement mindset
- Preventative maintenance planning
- In-depth mechanical knowledge
- Advanced troubleshooting
Certification
Training certificates from many equipment manufacturers
Timeline
Master Technician
Smart Care Solution
06.2021 - Current
Senior Master Technician
DOC Maintenance
05.2018 - 04.2021
Head of Service
Jordan Traill Enterprises
01.1996 - 03.2018
Diploma - Business Management
Barringer High School