Bill Zafiropoulos
NORTH BRANFORD,CT
Summary
Accomplished Seafood Manager and Restaurant Owner specializing in food service, customer satisfaction and retention. Expert in product preparation and presentation, with an emphasis on customer service. Skilled in quality assurance and sanitation management, ensuring compliance with health codes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Seafood Manager
ShopRite
2021.06 - Current
- Directs and supervises all functions and activities of the Seafood Department and its associates to achieve the department’s goals (Sales, Profit, Waste, Customer Experience, and Associate Engagement)
- Oversees all ordering and billing for department products and supplies
- Inventory control and maintenance
- Pricing integrity
- Safety (Food Safety & Compliance)Performs all duties in accordance with all Company policies and programs, and all Local, State, and Federal laws and regulations, including all environmental, health, safety and security policies, programs, laws and regulations.
- Minimizes waste and maximizes sales and profit in a fast paced and constantly changing environment
- Assists and serves customers on a daily basis
- Prepares and places seafood cuts and products in display counter to appeal to customers.
- Trains team members on proper ways to perform job functions
- Establishes team priorities, maintains schedules and monitors performance.
- Evaluates employee performance and conveys constructive feedback to improve skills.
- Uses industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Manages daily work schedules for seafood staff.
- Successfully manages budgets and allocated resources to maximize productivity and profitability.
Restaurant Owner
Northford Country Grill
2003.08 - 2021.03
- Developed and implemented comprehensive business plan to maximize restaurant success.
- Oversaw all food preparation and serving.
- Prepared all food and dishes for customers as needed
- Handled customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected and maintained equipment in working order
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules.
- Managed payroll, daily deposits, and cost controls.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Recruited, hired, and trained talented staff to fill vacancies.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Developed menus, daily specials, to increase revenue and customer satisfaction.
Education
HS Diploma -
Notre Dame HS
West Haven, CTPsychology
Alfred University
Alfred, NYBusiness Administration And Management
University of New Haven
West Haven, CTSkills
- Extensive knowledge of food preparation and handling
- Food Plating and Presentation
- Health Codes Compliance
- High-Volume Production Capabilities
- Menu Planning
- Hiring and Training
- Quality Assurance
- Portion and Cost Control
- Waste control
- New Recipe Creation
- Inventory Integrity
- Purchasing Receiving Billing
- Keen Attention to Detail
- Fast Learner
Certification
- ServSafe - Expires 6/12/29
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Additional Information
Restaurants I have worked at:
(Chronologically)
- Wendy's-Hamden CT
- Burger King-West Haven CT
- Cajun Joe's-Milford CT
- Nick's Place-Madison CT
- Alfred University Cafeteria-Alfred NY
- Union League Cafe-New Haven CT
- 500 Blake Street-New Haven CT
- Rusty Scupper-New Haven CT
- Northford Country Grill (Owner)-Northford CT
- Joe 's Pizza and Wings-Torrington CT
*References available upon request
Timeline
Seafood Manager
ShopRite
2021.06 - Current
Restaurant Owner
Northford Country Grill
2003.08 - 2021.03
HS Diploma -
Notre Dame HS
Psychology
Alfred University
Business Administration And Management
University of New Haven