BILLIE BRACKINS
Erwin,Tn
Summary
Veterinary professional with experience in animal care, medical support, and client communication. Skilled in assisting with procedures, administering medications, and performing lab tests. Strong focus on teamwork and adaptability ensures seamless clinic operations. Reliable and results-driven, with compassionate approach to patient care.
Overview
27
27
years of professional experience
Work History
Veterinary Receptionist
Young's Animal Hospital
Johnson City, Tn
10.2020 - Current
- Facilitated client communications, addressing inquiries and appointment needs to improve client experience.
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Coordinated daily schedules for multi-doctor veterinary practice, enhancing operational flow and supporting team efficiency.
- Maintained organized electronic and physical records management systems, ensuring easy access and compliance.
- Managed accurate client billing and payment processing.
- Processed patient intake forms and maintained accurate medical records for each visit.
Office Manager
Boone's Creek Starter & Alternator
Gray, Tn
02.2013 - Current
- Oversaw daily office operations, ensuring efficiency and compliance with organizational policies.
- Completed bi-weekly payroll for company employees.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Managed banking reconciliations and monthly balance sheet statements.
- Generated monthly and quarterly financial statements for executive review.
- Ensured compliance with tax regulations by preparing accurate federal, state, and local tax filings on time.
Veterinary Assistant
Robinson Animal Hospital
Johnson City, Tn
03.2018 - 08.2020
- Provided critical care support, including medical imaging, laboratory testing, and surgical assistance.
- Assisted veterinarians with examinations and surgical procedures to ensure optimal animal care.
- Monitored patient vital signs and assisted in positioning patients on operating tables to ensure optimal surgical outcomes.
- Executed precise venipuncture for diagnostic sampling.
- Performed animal restraint, basic care, triage, and emergency medical interventions.
- Managed sterilization processes for surgical instruments and equipment, ensuring compliance with safety standards.
- Wrapped surgical trays and instrument packs for sterilization, ensuring proper organization and readiness.
- Assisted surgeons by preparing instruments and maintaining sterile environments during surgical procedures.
- Communicated with clients to clarify treatment plans and provide timely updates on animal health.
Veterinary Assistant/Office Manager
Unicoi Animal Hospital
Erwin, Tn
02.1999 - 06.2016
- Delivered comprehensive patient care including critical care, medical imaging, laboratory testing, and venipuncture.
- Managed patient triage and assisted in surgical procedures.
- Monitored patient vital signs and positioned patients on operating tables to support safe and effective surgical procedures.
- Assisted surgeons by preparing instruments and maintaining sterile environments during surgical procedures.
- Assisted veterinarians during examinations and procedures, ensuring optimal patient care.
- Maintained essential medical equipment and ensured operational readiness.
- Educated clients on patient care and treatment options to enhance understanding and compliance.
- Managed accounts payable/receivable and payroll processes to ensure financial accuracy and timely operations.
- Administered general office duties, including answering phones, responding to emails, and preparing correspondence.
Education
Associate of Science - Business Administration
Northeast State
Blountville, Tn03-1995
Associate of Applied Science - Surgical Technology
Northeast State Community College
Blountville, TN08-2028
Sterile Processing -
Purdue University
West Lafayette, IN05-2027
Skills
- Pre-surgical preparation
- Surgical assistance
- Instrument sterilization
- Medical recordkeeping
- Setting up and operating equipment
- Office administration
- Detail-oriented multitasking
- Organizational time management
- Independent teamwork
- Customer service
Timeline
Veterinary Receptionist
Young's Animal Hospital
10.2020 - Current
Veterinary Assistant
Robinson Animal Hospital
03.2018 - 08.2020
Office Manager
Boone's Creek Starter & Alternator
02.2013 - Current
Veterinary Assistant/Office Manager
Unicoi Animal Hospital
02.1999 - 06.2016
Sterile Processing -
Purdue University
Associate of Applied Science - Surgical Technology
Northeast State Community College
Associate of Science - Business Administration
Northeast State