BILLIE BRACKINS
Erwin,Tn
Summary
Detail-oriented professional with experience in administrative support, client communications, and practice management. Certified in veterinary healthcare and life support, skilled in managing schedules, billing, and records. Focused on enhancing clinic operations through teamwork and adaptability, with expertise in assisting procedures, administering medications, and infection prevention.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Young’s Animal Hospital
Johnson City, Tn
10.2020 - Current
- Facilitated client communications, addressing inquiries and appointment needs to improve client experience.
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Coordinated daily schedules for multi-doctor veterinary practice, enhancing operational flow and supporting team efficiency.
- Maintained organized electronic and physical records management systems, ensuring easy access and compliance.
- Managed accurate client billing and payment processing.
Office Manager
Boones Creek Starter & Alternator
Gray, Tn
02.2013 - Current
- Oversaw daily office operations, ensuring efficiency and compliance with organizational policies.
- Completed bi-weekly payroll for company employees.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Managed banking reconciliations and monthly balance sheet statements.
- Generated monthly and quarterly financial statements for executive review.
- Ensured compliance with tax regulations by preparing accurate federal, state, and local tax filings on time.
Veterinary Assistant
Robinson Animal Hospital
Johnson City, Tn
03.2018 - 08.2020
- Provided critical care support, including medical imaging, laboratory testing, and surgical assistance.
- Assisted veterinarians with examinations and surgical procedures to ensure optimal animal care.
- Monitored patient vital signs and assisted in positioning patients on operating tables to ensure optimal surgical outcomes.
- Executed precise venipuncture for diagnostic sampling.
- Performed animal restraint, basic care, triage, and emergency medical interventions.
- Maintained clean and sterile environment to minimize infection risks during surgical procedures.
- Managed sterilization processes for surgical instruments and equipment, ensuring compliance with safety standards.
- Wrapped surgical trays and instrument packs for sterilization, ensuring proper organization and readiness.
- Assisted surgeons by preparing instruments and maintaining sterile environments during surgical procedures.
- Communicated with clients to clarify treatment plans and provide timely updates on animal health.
Veterinary Assistant/Office Manager
Unicoi Animal Hospital
Erwin, Tn
02.1999 - 06.2016
- Delivered comprehensive patient care including critical care, medical imaging, laboratory testing, and venipuncture.
- Managed patient triage and assisted in surgical procedures.
- Monitored patient vital signs and positioned patients on operating tables to support safe and effective surgical procedures.
- Assisted surgeons by preparing instruments and maintaining sterile environments during surgical procedures.
- Assisted veterinarians during examinations and procedures, ensuring optimal patient care.
- Maintained essential medical equipment and ensured operational readiness.
- Educated clients on patient care and treatment options to enhance understanding and compliance.
- Managed accounts payable/receivable and payroll processes to ensure financial accuracy and timely operations.
- Administered general office duties, including answering phones, responding to emails, and preparing correspondence.
Education
Associate of Science - Business Administration
Northeast State
Blountville, Tn03-1995
Sterile Processing -
Purdue University
West Lafayette, IN05-2027
Associate of Applied Science - Surgical Technology
Northeast State Community College
Blountville, TN08-2028
Skills
- Pre-surgical preparation
- Surgical assistance
- Instrument sterilization
- Safe sharps disposal
- Steam sterilization
- Medical recordkeeping
- Setting up and operating equipment
- Administrative support
- Office administration
- Detail-oriented multitasking
- Organizational time management
- Collaboration
- Independent teamwork
- Customer service
- Interpersonal communication
Certification
- AVMA AXON Preventative Healthcare
- Fear Free Certification
- RECOVER basic and advanced life support certified
Timeline
Veterinary Receptionist
Young’s Animal Hospital
10.2020 - Current
Veterinary Assistant
Robinson Animal Hospital
03.2018 - 08.2020
Office Manager
Boones Creek Starter & Alternator
02.2013 - Current
Veterinary Assistant/Office Manager
Unicoi Animal Hospital
02.1999 - 06.2016
Associate of Science - Business Administration
Northeast State
Sterile Processing -
Purdue University
Associate of Applied Science - Surgical Technology
Northeast State Community College