Billie Deskins

• Scheduled outpatient procedures for 7 doctors and 3 certified nurse practioners
• co-ordinated between FMC and our office to provide timely care for our patients
• obtained prior authorization for patients having diagnostic testing at another facility
• updated medical records with patient information
• Developed and maintained scheduling procedures to ensure timely completion of projects.
• Coordinated with other departments regarding resources needed for specific projects.
• Interacted with multiple departments to coordinate testing activities and resources.
• Developed and maintained a comprehensive test scheduling system to ensure timely completion of all tests.
• Worked with off-site teams to complete timely tests and facilitate smooth product releases.

• Processed business deposits
• Processed customer deposits, withdrawals and loan payments accurately.
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• Provided excellent customer service by responding to inquiries promptly and courteously.
• Balanced cash drawer daily and maintained accurate transaction records.
• Assisted customers with account set-up, maintenance and troubleshooting issues.
• Performed basic teller functions such as cashing checks, issuing money orders and processing travelers' checks.
• Identified opportunities to cross-sell bank products and services to customers.
• Verified customer identification for all transactions in compliance with Bank Secrecy Act regulations.
• Resolved customer complaints quickly and effectively while maintaining professional demeanor at all times.
• Adhered to bank policies and procedures regarding teller operations including security measures related to cash handling.
• Maintained a clean work environment throughout the day.
• Answered phone calls from customers seeking assistance or information about bank products or services.
• Provided guidance to new employees on proper teller operations processes.
• Processed wire transfers according to established guidelines and procedures.
• Handled large volume of cash transactions efficiently within specified time limits.
• Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
• Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
• Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.

• Traveled as a representative for Kohls to both Texas and Florida
• Conducted performance reviews for staff members.
• Developed and implemented departmental policies and procedures.
• Monitored department operations to ensure productivity standards were met.
• Provided coaching and mentoring support to team members.
• Resolved customer complaints in a timely manner.
• Ensured compliance with all safety regulations across the department.
• Collaborated with other departments to coordinate activities and resolve issues.
• Established goals for each team member and monitored progress towards those objectives.
• Trained employees on new processes or procedures as needed.
• Organized special events or meetings related to the department's activities.
• Managed inventory levels of supplies required for daily operations.
• Trained and mentored new associates on department policies and procedures.
• Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Put together store's large displays.

In the cash office I was responsible to daily deposits

Overseeing that the tills for each station balanced and were reset for the new day. Preparing the bank deposits and balancing the vault on a daily basis.