Billie Emery
Hughesville,PA
Summary
Dedicated Patient Representative experienced in case management and service coordination. Delivered exceptional customer service and effectively resolved complaints and inquiries to enhance patient access and satisfaction. Committed to continuous learning and teamwork, contributing to a positive workplace culture.
Overview
1
1
Language
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Patient Access Representative Senior
Geisinger Medical Center
Muncy, Pennsylvania
09.2017 - Current
- Registered patients using Geisinger Medical Center intake workflows and electronic records
- Verified insurance coverage and eligibility for patient appointments
- Scheduled patient visits across clinical departments and service lines
- Assist in making schedules
- Conducted interviews with job candidates to assess qualifications
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
Nursing Assistant
Geisinger labor and delivery
Danville, Pa
08.2017 - 10.2019
- Measured vital signs and reported changes to Geisinger labor and delivery staff.
- Transported patients, supplies, and equipment across Geisinger labor and delivery unit.
- Prepared rooms with linens, supplies, and sanitary materials for patient admissions.
- Documented patient observations and communicated needs to nursing staff.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
Education
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZ 06.2005 - 02.2007
Hughesville High School
Hughesville, PASkills
- Organizational skills
- Time management
- Multitasker
- Reliability
- Adapts to change easily
- Adaptability
- Quick learner
Languages
English
Professional
Accomplishments
- Hoodie for a goodie
- Recently nominated for great catch award
References
References available upon request.
Timeline
Patient Access Representative Senior
Geisinger Medical Center
09.2017 - Current
Nursing Assistant
Geisinger labor and delivery
08.2017 - 10.2019
Associate of Arts - Healthcare Administration
University of Phoenix
06.2005 - 02.2007
Hughesville High School