Bianca Hopes
Richmond,TX
Summary
Patient-focused senior patient access representative equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
4
4
years of professional experience
Work History
Senior Patient Access Representative
Houston Methodist Sugar Land Hospital
Sugar Land, TX
10.2022 - Current
- Verified patient details and insurance coverage and collected co-pays
- Arranged forms and charts for each patient
- Reviewed hospital schedule and confirmed arrival times
- Worked flexible hours; night, weekend, and holiday shifts
- Followed document protocols to safeguard confidentiality of patient records
- Facilitated communication between patients and various departments and staff
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Organized patient records and database to facilitate information storage and retrieval
- Helped address client complaints through timely corrective actions and appropriate referrals
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Recommended service improvements to minimize recurring patient issues and complaints
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Check-in/ Check-out Patients
- Work alone in a hospital setting outpatient therapy facility
- Work closely with therapists
- Run DMS- Daily management meeting to go over departmental goals
- Train all admin new hires
- Assist with other duties as needed.
Patient Access Representative
Houston Methodist Hospital
Sugar Land, TX
08.2021 - 10.2022
- Verified patient details and insurance coverage and collected co-pays
- Arranged forms and charts for each patient
- Reviewed hospital schedule and confirmed arrival times
- Worked flexible hours; night, weekend, and holiday shifts
- Followed document protocols to safeguard confidentiality of patient records
- Facilitated communication between patients and various departments and staff
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Organized patient records and database to facilitate information storage and retrieval
- Helped address client complaints through timely corrective actions and appropriate referrals
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Recommended service improvements to minimize recurring patient issues and complaints
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Check-in/ Check-out Patients
- Experience in training new hires
- Work closely with therapists
- Run DMS- Daily management meeting to go over department goals.
Customer Service Health Advisor
Houston Methodist Hospital
Houston, TX
06.2020 - 08.2021
- Take everyone entering the building temperature
- Screen the patients and visitors using the COVID questions
- Direct visitors to where needed to go
- Sanitize all stations
- Verify visitors by calling up to unit floors
- Transporting patients around the hospital
- Stock all supplies as needed.
Education
High school or equivalent -
Phillis Wheatley High School
Skills
- Customer Service
- Organizational Skills
- Team Building
- Hospital Experience
- POS
- Training & Development
- Medical Records
- Scheduling
- Epic
- Typing
- Computer skills
- Microsoft Word
- Medical scheduling
- Medical Office Experience
- Medical terminology
- ICD-10 codes
References
References available upon request.
Timeline
Senior Patient Access Representative
Houston Methodist Sugar Land Hospital
10.2022 - Current
Patient Access Representative
Houston Methodist Hospital
08.2021 - 10.2022
Customer Service Health Advisor
Houston Methodist Hospital
06.2020 - 08.2021
High school or equivalent -
Phillis Wheatley High School
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