Chelsea Brickman
North Olmsted
Summary
Accomplished professional with a background in patient access and customer service. Known for outstanding communication and training abilities, consistently achieving high customer satisfaction and operational efficiency. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Senior Patient Access Representative
University Hospital - University Health System
Parma
10.2022 - 05.2026
- Trained new staff on patient access protocols and system usage, ensuring effective onboarding and adherence to best practices.
- Ensured compliance with privacy regulations during patient interactions.
- Resolved patient inquiries and concerns professionally, contributing to positive patient experiences and maintaining trust.
- Maintained accurate electronic health records for all patient visits.
- Identified and implemented workflow improvements in patient access activities, enhancing registration processes and streamlining procedures to boost customer service satisfaction scores.
- Assisted with the registration of new and existing patients by collecting demographic information, insurance information, medical history and other documentation.
Live-Out Nanny
Self-employeed
North Olmsted
10.2021 - 10.2022
- Communicated with parents about children's progress and daily experiences, fostering trust and collaboration.
- Developed consistent routines that provided structure and stability, enhancing children's emotional well-being.
- Ensured safety at all times while caring for multiple children simultaneously.
- Developed positive relationships with parents and guardians through open communication regarding their child's progress.
- Regulated children's schedules to effectively balance rest, learning, and play, promoting overall development.
- Planned engaging educational activities to promote development and learning.
Customer Service Representative
Home Depot
Chardon
10.2020 - 05.2021
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Resolved customer complaints efficiently, ensuring a positive shopping experience.
- Engaged with patrons using active listening skills, fostering positive interactions and customer loyalty.
- Processed customer transactions accurately and efficiently, contributing to a smooth retail operation.
- Handled returns and exchanges according to store policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Chardon High School
Chardon05-2018
Skills
- Customer relationship management
- Customer service
- Data management
- Training coordination
- Training and development
- Problem solving
- Attention to detail
- Effective communication
Timeline
Senior Patient Access Representative
University Hospital - University Health System
10.2022 - 05.2026
Live-Out Nanny
Self-employeed
10.2021 - 10.2022
Customer Service Representative
Home Depot
10.2020 - 05.2021
High School Diploma -
Chardon High School