Billie Fitting

• Cultivating lasting relationships with our regular customers. Knowing what they want even before they ask. Speeding up the in/out process, because after all, that’s what “convenience” is all about! Sharing a laugh or a “personal note” along the way, making our mark on the community.
• Promoting sale items
• Daily duties include: Lottery count, making coffee, cleaning restrooms, emptying trash (in/out), stocking (cooler/sales floor) sleep/mop floors, labeling/rotating out of date products, refilling/cleaning cappuccino/Iced coffee machines, replacing BIBs.

• Taking articles of clothing in, counting, barcoding, pricing.
• Tracked orders from start to finish to ensure timely delivery of service.
• Developed strong customer relationships to encourage repeat business.
• Retrieving dry cleaning for customer pick-up, ensuring all items were accounted for. Ringing up sale, up-selling if possible, helping customer to vehicle if requested.
• Took special orders in person and over telephone generating additional revenue
• CROSS-TRAINED

Performing stock replenishment, customer service, and cash register operations duties. Cleaning merchandise and displays, as well as working to increase sales by encouraging and assisting customers in making purchases.Providing excellent customer service that exceeds expectations!

• Represented all brands in a professional and courteous manner.
• Inspected vehicles' condition, supplies and equipment before and after trips
• Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

• Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance. Focused on excellent customer service at all times.
• Handled sensitive information discreetly while performing administrative duties, such as filing paperwork and processing payments.
• Enhanced customer satisfaction by efficiently managing front desk tasks, such as answering phone calls and scheduling appointments, Tidy and well-organized work area at all times!
• Organized electronic and hard copy filing systems for easy retrieval of documents and information.
• Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
• Managed multiple tasks and met time-sensitive deadlines. Corresponded with clients through email, telephone and postal mail.
• Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
• Maximized time management skills by prioritizing tasks efficiently based on importance or urgency of completion deadlines.