Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista

Billie Godette

Havelock,NC

Summary

Experienced professional with a strong background in emergency communication and crisis management. Demonstrates expertise in quick decision-making, effective communication, and critical thinking in high-pressure situations. Recognized for collaborative mindset, adaptability, and unwavering reliability. Skilled in multitasking, problem-solving, and maintaining composure in demanding environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
07.2025 - Current
  • Delivered exceptional customer service in fast-paced environment.
  • Prepared and served a variety of high-quality beverages and food items.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
  • Trained and mentored new baristas on equipment usage and beverage preparation techniques.

Shift Manager

Starbucks
09.2024 - 07.2025
  • Oversaw daily operations, ensuring compliance with safety standards and company policies.
  • Trained and mentored team members to enhance performance and efficiency.
  • Implemented process improvements that streamlined workflows and reduced downtime.
  • Managed inventory levels, coordinating with suppliers to maintain optimal stock.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Fostered a positive team environment, promoting collaboration and communication among staff.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Front End Services TA

Walmart
12.2023 - 09.2024
  • Smile, greet, and thank customers with a positive attitude
  • Stand for long periods of time while checking out customers quickly and accurately
  • Keep work area clean and presentable
  • Answer customer questions and help them with their needs
  • Be available to assist associates across the store as needed
  • Also responsible for money services on front end of store which include check cashing, money orders, receiving and sending money transfers among other things.
  • Do all returns and claims for returned items.
  • Bring register tills to and from registers.

911 Telecommunicator

Havelock Police Department
03.2019 - 11.2023
  • Managed emergency calls, assessing situations to prioritize response efforts effectively.
  • Utilized CAD systems to log incidents, ensuring accurate records for future reference and analysis.
  • Collaborated with law enforcement agencies to streamline information sharing during critical incidents.
  • Monitored radio transmissions to maintain situational awareness and support tactical decision-making.
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
  • Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
  • Conducted regular quality assurance checks on recorded calls, identifying areas for improvement and providing constructive feedback to colleagues.
  • Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
  • Coordinated communication between responders and dispatch units for efficient incident management.

Site Director

YMCA
01.2019 - 05.2019
  • I was in charge of organizing and maintaining my designated after school site for after school child care.
  • I was also in charge of my subordinates to make sure that they were watching caring for the children properly and following all lesson plans.
  • I was responsible for notifying parents and higher up at YMCA of any and all problems with any children; including but not limited to disciplinary actions and injuries.

Shift Leader

Dunkin' Donuts
10.2017 - 03.2019
  • I'm in charge of making sure my shifts run smoothly and handling customer complaints. As well as helping with making drinks and cleaning up the store

Carhop

Sonic Drive-In
12.2015 - 04.2018
  • I was responsible for helping customers, making drinks, and packing food

Cashier

Bojangles
02.2016 - 05.2017
  • I was responsible for taking care of customers, packing food, and taking orders.

Education

High school or equivalent -

Havelock High School
Havelock, NC
06.2017

Skills

  • Typing (4 years)
  • Communication skills (8 years)
  • Telecommunication (4 years)
  • Computer Operation (8 years)
  • CAD (4 years)
  • Shift Management (2 years)

Certification

  • Special Population Callers Present
  • Shift Management Skills in the Communication Center Present
  • OMNIXX FORCE BROWSER DEFAULT CERTIFICATION Present
  • 2021 Followership: Being an Influential Employee (Telecommunicator Present
  • Human Fatigue in Shift Work: Strategies for Improving Performance Present
  • Physical and Mental Wellness: Building & Implementing a Plan for Improvement (TELE Present
  • 2020 Suicide Callers Present
  • 2022 Duty-Related Trauma Present
  • OMNIXX TRAINER DEFAULT CERTIFICATION Present
  • 2022 Ethics: Preempting Misconduct and Increasing Integrity (TC) Present
  • TERMINAL AGENCY COORDINATOR Present
  • The Signs Within: Suicide Prevention Education and Awareness Present
  • 2020 Overcoming Negativity in the Communications Center Present
  • Broadcasting Techniques and Radio Etiquette Present
  • Handling the Active Assailant Incident Present
  • 2022 The Telecommunicator's Role In Crisis Management Present
  • Armed/Unarmed Security/Company Police: Understanding Their Roles and Authority Present
  • SUBAGENCY USER ADMINISTRATOR Present
  • Civil Liability for Telecommunicators Present
  • 2021 Critical Thinking for Telecommunicators Present
  • 2020 Responding to Domestic Violence Callers Present
  • Mass Casualty Incident Preparedness Awareness for Telecommunicators Present
  • Handling Difficult Callers Present
  • 2022 Stress in the Communications Center: Developing Healthy Responses Present
  • 2023 Critical Incident Exposure - Telecommunicator Present
  • 2020 Career Survival: Training and Standards Issues (TEL) Present
  • VIPER System and ESInet Explained Present
  • 2022 Promoting Career Development and Survival (TC) Present
  • OMNIXX CONSOLE DEFAULT CERTIFICATION Present
  • 2021 Crisis Negotiations (Tele) Present
  • DCI MODULE 1- GENERAL INQUIRIES September 2023 to May 2025
  • DCI MODULE 2- CRIMINAL RECORD INQUIRIES September 2023 to May 2025
  • DCI MODULE 3- FILE TRANSACTIONS September 2023 to May 2025
  • DCI MODULE 7- DISPOSITION OF FIREARMS September 2023 to March 2025

Timeline

Barista

Starbucks
07.2025 - Current

Shift Manager

Starbucks
09.2024 - 07.2025

Front End Services TA

Walmart
12.2023 - 09.2024

911 Telecommunicator

Havelock Police Department
03.2019 - 11.2023

Site Director

YMCA
01.2019 - 05.2019

Shift Leader

Dunkin' Donuts
10.2017 - 03.2019

Cashier

Bojangles
02.2016 - 05.2017

Carhop

Sonic Drive-In
12.2015 - 04.2018

High school or equivalent -

Havelock High School

Similar Profiles

CREATE PROFILE