Summary
Overview
Work History
Education
Skills
Timeline
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Billie Gorsuch

Alamo,TN

Summary

Proven leader with a track record of enhancing operational efficiency at Oak Plains Academy. Skilled in staff management and complex problem-solving, I've significantly improved resident satisfaction and productivity. Expert in staff development and inventory control, my strategies have streamlined processes and fostered a goal-oriented environment. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

9
9
years of professional experience

Work History

Supervisor of Residential Facility

Oak Plains Academy
07.2021 - 02.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
  • Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
  • Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
  • Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
  • Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
  • Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
  • Managed, scheduled and determined workload for [Number]-member property management team.

Quality Control Auditor

VF Imagewear, Inc.
10.2018 - 07.2021
  • Enhanced product quality by conducting thorough audits and identifying areas for improvement.
  • Identified issues of non-compliance and elevated reports to senior personnel.
  • Trained and reviewed work of junior personnel on departmental responsibilities.
  • Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
  • Reduced production errors through consistent monitoring and detailed reporting of quality control processes.

Mailroom Clerk

The General
06.2015 - 09.2019
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
  • Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
  • Upheld company reputation for reliability by maintaining a strong attendance record and consistently meeting delivery deadlines.
  • Expedited urgent deliveries with prioritization of tasks, ensuring timely arrival for important correspondence.
  • Safeguarded sensitive materials during transport, ensuring confidentiality and proper handling of all items.
  • Streamlined mail distribution processes with the implementation of accurate sorting techniques, reducing errors in delivery.

Education

High School Diploma -

Halls High School
Halls, TN
05.1997

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Inventory Control
  • Schedule development
  • Staff Development
  • Negotiation
  • Project Planning
  • Audit reporting

Timeline

Supervisor of Residential Facility

Oak Plains Academy
07.2021 - 02.2024

Quality Control Auditor

VF Imagewear, Inc.
10.2018 - 07.2021

Mailroom Clerk

The General
06.2015 - 09.2019

High School Diploma -

Halls High School

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Billie Gorsuch