Billie Hathaway
Michigan City,MI
Summary
Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering 20-year history of adhering to rules and regulations to deliver top-quality patron experiences. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Table Games Dealer
Hard Rock Casino
11.2023 - Current
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Answered players questions and resolved disputes to provide excellent customer service.
Table Games Dealer
Soaring Eagle Casino
09.2021 - 06.2023
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
Beverage Server
Bally's Casino Hotel
01.2007 - 04.2017
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Table Games Dealer
Bally's Hotel & Casino And Paris
01.2011 - 01.2012
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Implemented strategies to manage high-stress situations, maintaining professionalism and poise.
- Increased table game participation with engaging interactions and clear explanations of game rules.
- Assisted players with placing bets, educating on game rules to increase understanding.
Table Games Dealer
Casino Job Center
01.2008 - 04.2017
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
Table Games Dealer
Harrah's Rincon
07.2006 - 11.2008
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
Table Games Dealer
Ameristar Casino
11.2003 - 06.2006
- Worked with dealer team to run larger games such as craps and baccarat.
- Maintained rules for games and identified instances of cheating, notifying security team.
Education
Engineering Technology
Psychology
Certificate - Blackjack, Craps, Bac, 3 Card, LIR, Stud Draw
11.2003
Skills
- Critical Thinking
- Bet Collections
- Player Engagement
- Customer Retention
- Table Games Procedures Knowledge
- Customer Satisfaction
- Gameplay Knowledge
- Deal Cards
- Social Perceptiveness
Certification
Craps
Blackjack/ Pitch and most variations
Roulette
Baccarat
Let it Ride
Three Card Poker/Sabotage
DJ Wild
Crazy 4
I love Suits
Criss Cross
Mississippi Stud
Ultimate Texas Hold'em
Live Poker
Timeline
Table Games Dealer - Hard Rock Casino
11.2023 - Current
Table Games Dealer - Soaring Eagle Casino
09.2021 - 06.2023
Table Games Dealer - Bally's Hotel & Casino And Paris
01.2011 - 01.2012
Table Games Dealer - Casino Job Center
01.2008 - 04.2017
Beverage Server - Bally's Casino Hotel
01.2007 - 04.2017
Table Games Dealer - Harrah's Rincon
07.2006 - 11.2008
Table Games Dealer - Ameristar Casino
11.2003 - 06.2006
Mid Michigan Community College - , Engineering Technology
Indiana University Bloomington - , Psychology
Ivy Tech Community College of Indiana - Certificate, Blackjack, Craps, Bac, 3 Card, LIR, Stud Draw
Craps
Blackjack/ Pitch and most variations
Roulette
Baccarat
Let it Ride
Three Card Poker/Sabotage
DJ Wild
Crazy 4
I love Suits
Criss Cross
Mississippi Stud
Ultimate Texas Hold'em
Live Poker
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