Summary
Overview
Work History
Education
Skills
Timeline
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ISIDRA BARRERA

SUMMIT,IL

Summary

Dynamic professional with extensive experience in customer service and game dealing at Rivers Casino. Proven ability to enhance client satisfaction through effective communication and active listening. Skilled in multitasking and adapting to fast-paced environments, ensuring compliance with gaming regulations while providing exceptional service. Bilingual and a fast learner, committed to excellence.

Overview

10
10
years of professional experience

Work History

Table Games Dealer

RIVERS CASINO
Des Plaines, IL
04.2024 - 07.2025
  • Dealt table games such as Blackjack and Baccarat.
  • Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
  • Demonstrated proper shuffling techniques for each game dealt.
  • Monitored patrons for signs of cheating or disruptive behavior.
  • Assisted new players with understanding game rules and procedures.
  • Provided friendly customer service to guests at the casino table games area.

Dispatcher/Customer Service

GROOT INDUSTRIES
McCook, IL
09.2020 - 03.2024
  • Listen attentively to caller needs to ensure a positive customer experience.
  • Weigh vehicles to determine the amount of waste entering the landfill.
  • Input all information about incoming and outbound trucks into the computerized system.
  • Answer telephone calls, transfer or relays messages to appropriate employees.
  • Handles data entry, copying, faxing and scanning of documents for office and upper level staff.
  • Schedules incoming work orders.
  • Managed schedule for Drivers, ensuring timely deliveries and efficient fuel consumption.
  • Maintained efficient communication between drivers and clients, boosting client satisfaction.
  • Kept track of which driver was on what location.

Machine Operator/Quality Control

DS SMITH
Bolingbrook, IL
04.2017 - 09.2020
  • Verified part Numbers and placed parts in appropriate shipping containers.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, weight and dimension.
  • Enhanced company reputation by making sure work areas are safe and clean.
  • Discussed methods of resolving recurring production problems with workers and supervisors, utilizing knowledge of the assembly process.
  • Follows safe work procedures and wears personal protective equipment as required.
  • Adaptable in a multitasking environment.

Stocker/Team Member

CROWN TROPHY
Westchester, IL
05.2015 - 09.2016
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Supervise other clerical staff and provide training and orientation to new staff.
  • Manage projects or contribute to committee or team work.
  • Analyzed departmental documents for appropriate distribution and filing.

Education

High School -

Argo Community High School
Argo Summit, IL
05.2014

Skills

  • Customer service
  • Communication skills
  • Computer literacy
  • Time management
  • Bilingual
  • Active listener
  • Teamwork
  • Flexibility
  • Adaptability
  • Creative thinking
  • Critical thinking
  • Fast learner
  • Multi-Tasking Skills
  • Game dealing
  • Card shuffling

Timeline

Table Games Dealer

RIVERS CASINO
04.2024 - 07.2025

Dispatcher/Customer Service

GROOT INDUSTRIES
09.2020 - 03.2024

Machine Operator/Quality Control

DS SMITH
04.2017 - 09.2020

Stocker/Team Member

CROWN TROPHY
05.2015 - 09.2016

High School -

Argo Community High School

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