Billie-Jo Peterson
Milwaukie,United States
Summary
Detail-oriented administrative professional with over 25 years of experience in customer service and administrative roles. Expertise in logistics management and inventory tracking, evidenced by successful implementation of innovative package tracking solutions that improved operational efficiency. Proven ability to manage multiple tasks in fast-paced environments while maintaining accuracy and compliance. Dedicated to enhancing procurement processes and delivering exceptional service to build strong organizational relationships.
Overview
22
22
years of professional experience
Work History
Customer Service Professional
HR Block
Sherwood, Oregon
01.2026 - Current
- Educated customers on available tax services and product offerings.
- Resolved customer inquiries through effective communication and problem-solving.
- Managed appointment scheduling to optimize client service efficiency.
- Maintained accurate records of client interactions and transactions.
- Trained new staff on customer service protocols and software systems.
- Resolved customer complaints in a timely fashion.
- Greeted customers and provided prompt, courteous service.
- Participated in training sessions on new products or services offered by the company.
- Maximized customer satisfaction by handling customer email and telephone interactions.
Assistant Manager
Spirit Halloween
Portland, United States
08.2025 - 11.2025
- Opening and closing store, scheduling, merchandising, warehouse, online ordering/fulfillment, banking, extensive customer service.
Customer Support Professional
H&R Block
Sherwood, United States
01.2025 - 04.2025
- Identified customer needs through attentive listening and targeted questioning techniques.
- Collaborated effectively with team members to resolve issues within established service level agreements.
- Managed multiple tasks concurrently while ensuring the accuracy of work products.
- Cultivated positive relationships with customers by delivering timely, courteous service that exceeded expectations.
- Guided customers in navigating website features and functions, ensuring a seamless user experience.
- Safeguarded customer data confidentiality in compliance with applicable laws and regulations.
- Ensured adherence to all policies and procedures related to scheduling. Confirmed and coordinated appointment dates and times with Tax Professionals.
- Communicated pertinent schedule changes to Tax Professionals and/or clients.
- Organized and filed critical information for client records.
- Monitored office supply inventory with regular checks.
- Resolved customer complaints promptly and professionally.
Customer Service Cashier
Spirit Halloween (Superstores LLC)
Portland, United States
09.2024 - 11.2024
- Upheld high standards of customer service during high-volume, fast-paced operations.
- Executed store opening and closing procedures as required.
- Fostered positive relationships with customers by delivering friendly and helpful service.
- Developed strong organizational skills to efficiently juggle multiple tasks, such as restocking shelves and operating a cash register.
- Maintained cleanliness at the checkout area by sanitizing counters and sweeping floors.
- Addressed customer complaints with courtesy, resolving issues swiftly and effectively.
PT Package Control Supervisor
UPS Supply Chain Solutions
Portland, United States
11.2018 - 04.2024
- Coordinated package pickup and delivery, payroll processing, end-of-night reporting, and will calls.
- Delivered extensive customer service by addressing complaints or issues and devising solutions.
- Tracked down missing or misdelivered packages and arranged for redelivery.
HR Generalist
Chinook Winds Casino Resort
Lincoln City, United States
11.2015 - 02.2016
- Executed various HR-related functions in employment, employee relations, and benefits administration.
- Reviewed and audited personnel-related documentation.
- Represented the organization at unemployment hearings. Assisted in the planning and execution of annual employee opinion surveys.
- Instituted innovative package tracking solutions to enhance logistics management.
HRIS Specialist
Chinook Winds Casino Resort
Lincoln City, United States
10.2003 - 11.2015
- Oversaw the accuracy and maintenance of all data in the HRIS systems and personnel records.
- Delivered exceptional customer service to all internal and external Human Resources constituents.
- Managed personnel filing according to retention guidelines and supported HR administrative functions.
Education
Certificate - Professional Office Administration
Trend Business College
Portland, OR, United States02.1989
GED - General Studies
Clackamas Vocational
Estacada, United States06.1985
Skills
- Budget management
- Gaming industry knowledge
- Benefits administration
- Human resources expertise
- ADP HRB proficiency
- Open enrollment coordination
- Employee recognition programs
- Exit interview facilitation
- Onboarding processes
- ADP eTime utilization
- Timekeeping systems
- HRIS database management
- Recruitment strategies
- HR records maintenance
- Administrative support functions
- Attention to detail
- Time management skills
- Communication proficiency
- Microsoft Excel expertise
- Supplier management strategies
- Customer service excellence
- Conflict resolution techniques
- Appointment scheduling efficiency
- Data confidentiality practices
- Team collaboration skills
- Effective communication strategies
Timeline
Customer Service Professional
HR Block
01.2026 - Current
Assistant Manager
Spirit Halloween
08.2025 - 11.2025
Customer Support Professional
H&R Block
01.2025 - 04.2025
Customer Service Cashier
Spirit Halloween (Superstores LLC)
09.2024 - 11.2024
PT Package Control Supervisor
UPS Supply Chain Solutions
11.2018 - 04.2024
HR Generalist
Chinook Winds Casino Resort
11.2015 - 02.2016
HRIS Specialist
Chinook Winds Casino Resort
10.2003 - 11.2015
Certificate - Professional Office Administration
Trend Business College
GED - General Studies
Clackamas Vocational