Billie Kester
Harrisburg,USA
Summary
Experienced with person-centered care and support. Utilizes effective communication and problem-solving to enhance person well-being. Strong understanding of individualized care plans and team collaboration.
Professional with solid experience in direct support roles. Skilled in providing compassionate care and assistance, ensuring individuals achieve their highest potential. Strong focus on team collaboration and adapting to changing needs. Known for reliability, effective communication, and fostering supportive environment. Prepared to drive impactful results in leadership capacity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead DSP (Direct Support Professional)
Dakotabilities
Sioux Falls, SD
10.2024 - Current
- Provided direct support and assistance to individuals with disabilities in their daily activities
- Implemented personalized care plans for each individual, ensuring their specific needs and goals were met
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing
- Administered medications according to prescribed schedules and documented any changes or reactions
- Supported individuals in maintaining a clean and organized living environment
- Prepared nutritious meals based on dietary restrictions and preferences
- Transported individuals to medical appointments, social outings, and community events
- Promoted independence by teaching life skills such as cooking, cleaning, budgeting, and using public transportation
- Documented all interactions, observations, incidents, and progress notes accurately
- Attended training sessions regularly to stay updated on best practices in the field of disability support services
Front Desk Associate/ Building Supervisor
Roosevelt Swim Center
Rapid City, SD
06.2022 - 07.2024
- Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries
- Maintains employee and department directories as a guide for directing visitors
- Offers beverage to guests where necessary
- Documents and communicates actions, irregularities, and continuing needs to maintain continuity among work teams
- Contributes to team effort when required
- Operates telephone switchboard; answers and transfers calls to appropriate units
- Takes messages and communicates them to appropriate enquirers
- Responsible for basic data entry as assigned
- Responsible for operating and maintaining office machines, including printers, copiers, and fax
- Ensures compliance with company rules and regulations in the reception area
- Responsible for opening the facility on time
- Managing emergency situations while keeping patrons and staff calm
- Counting tills and money boxes
- Scheduling classes for patrons
PCA
Fairmont Grand Senior Living
Rapid City, SD
10.2020 - 11.2021
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Helped clients manage money, pay bills and shop for groceries or personal items.
DSP
Black Hills Works
Rapid City, SD
03.2018 - 05.2020
- Administered medication as directed by physician.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Helped clients manage money, pay bills and shop for groceries or personal items.
DSP
Northern Hills Training Center
Spearfish, SD
10.2017 - 03.2018
- Supported individuals with disabilities in daily living activities to promote independence and community integration.
- Monitored and documented client behavior and progress, ensuring accurate reporting for team assessments.
- Trained new staff on protocols and best practices for providing compassionate support and care.
- Implemented safety protocols to maintain a secure environment for clients during various activities.
- Advocated for client needs and preferences within community settings to foster inclusion and engagement.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Customer Care/ Event Management
Toys 'R' Us
Sioux Falls, SD
08.2015 - 10.2017
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Used coordination and planning skills to achieve results according to schedule.
Education
Associates - Business and Technology
Western Dakota Technical Institute
01-2020
Skills
- Directed planning and coordination of comprehensive home health programs
- Oversaw vital signs assessments to inform patient care strategies
- Developed and implemented individualized care plans for optimal outcomes
- Optimized time management to enhance service delivery efficiency
- Elevated customer service standards within the healthcare team
- Led caregiving initiatives to promote patient well-being
- Managed medication administration protocols to ensure compliance
- Conducted staff training programs to improve service quality
- Enhanced operations in assisted living facilities through effective leadership
- Championed senior care initiatives to foster dignity and respect
Certification
- First Aid Certification
- October 2022 to October 2024
Timeline
Lead DSP (Direct Support Professional)
Dakotabilities
10.2024 - Current
Front Desk Associate/ Building Supervisor
Roosevelt Swim Center
06.2022 - 07.2024
PCA
Fairmont Grand Senior Living
10.2020 - 11.2021
DSP
Black Hills Works
03.2018 - 05.2020
DSP
Northern Hills Training Center
10.2017 - 03.2018
Customer Care/ Event Management
Toys 'R' Us
08.2015 - 10.2017
Associates - Business and Technology
Western Dakota Technical Institute