William Dahn
Upper Darby,PA
Summary
Utilize my education, achievement and work experiences in the area of Home Services in the advancement of my career goals positively to the objective of my employer(s) Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere
Diligent DSP with background in providing comprehensive support to individuals with developmental disabilities. Skilled in developing and implementing care plans tailored to meet clients' unique needs. Demonstrated ability to foster supportive and inclusive environment through effective communication and problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead DSP (Direct Support Professional)
Devereux Advanced Behavioral Health
Berwyn, PA
02.2020 - 05.2024
- Provided living assistance to mentally and physically disabled individuals
- Assisted individuals in development of social skills, personal care and independent living
- Monitored behavior patterns for health management
- Worked in teams to combine efforts towards attaining new consumer goals
- Responsible for scheduling and attending the consumers doctor appointments
- Prepared, processed and filed paperwork
- Monitored progress of individuals, adjusting strategies to enhance personal development.
- Ensured compliance with organizational policies and regulatory standards in all operations.
- Coordinated communication between team members, families, and external service providers.
- Trained and mentored new staff on best practices in direct support services.
- Strengthened overall program effectiveness by actively participating in staff training sessions, workshops, and meetings.
Residential Aid
Melmark Home Inc
Berwyn, PA
03.2017 - 02.2020
- Direct support professional
- Assisted residents with Autism, intellectual/developmental disabilities, and Acquired brain injury
- Provided safe and consistent supervision of the residence
- Updated the client's folder in an online database daily
- Provided living assistance to mentally and physically disabled individuals
- Assisted individuals in development of social skills, personal care and independent living
- Monitored behavior patterns for health management
- Worked in teams to combine efforts towards attaining new consumer goals
- Responsible for scheduling and attending the consumers doctor appointments
- Prepared, processed and filed paperwork
- Coordinated recreational activities that fostered social engagement and skill development among residents.
- Implemented behavior management techniques to promote positive interactions among residents.
- Led initiatives to improve safety protocols, resulting in enhanced resident well-being and security measures.
Sanitation Worker
Taylor farm
Swedesboro, NJ
03.2015 - 04.2017
- Implemented and maintained sanitation protocols to ensure compliance with health and safety regulations
- Developed and executed cleaning schedules for various areas, including restrooms, kitchens, and common spaces
- Managed inventory of cleaning supplies and equipment, ensuring availability at all times
- Performed regular inspections to identify areas in need of deep cleaning or repairs
- Performed routine cleaning of facilities to maintain sanitary conditions.
- Assisted in training new staff on sanitation procedures and best practices.
- Maintained accurate records of sanitation activities and chemical usage.
- Conducted inspections to ensure compliance with health regulations.
- Identified areas for improvement in sanitation processes and implemented changes.
Residential Aide
ComForcare Home Care Agency
05.2016 - 11.2016
- Provided assistance, instruction, and guidance toward client self-sufficiency in such areas as dressing, washing, feeding, personal hygiene, tooth brushing, toileting, social interactions, and effective/appropriate communication techniques.
- Implemented recreational activities for client
Baker
LeBus Bakery
King of Prussia, PA
05.2014 - 05.2015
- Produced high-quality baked goods, including breads, pastries, and cakes, consistently meeting customer expectations
- Followed recipes and production schedules to ensure timely delivery of fresh products
- Maintained a clean and organized work area, adhering to food safety and sanitation guidelines
- Oversaw daily operations of baking station, maintaining cleanliness and organization standards.
- Trained new staff on baking techniques, recipes, and kitchen safety procedures.
- Maintained cleanliness and organization of the baking area to meet health standards.
- Collaborated with front-of-house teams to align product offerings with customer preferences.
- Developed seasonal menu items based on customer feedback and market trends.
Program Coordinator
Child Guidance Resource Center
Havertown, PA
07.2013 - 03.2014
- Provided care for children such as grooming and settling schedules and routines
- Monitored children for health, behavioral and emotional and reported concerns to supervisor
- Monitored participant progress, providing support and guidance to encourage positive outcomes.
- Conducted evaluations of programs to assess effectiveness and identify areas for improvement.
- Increased participant retention by continuously seeking feedback from youth and incorporating their suggestions into future programming.
- Advocated for the needs and interests of participants through active involvement in relevant community meetings, events, or initiatives.
- Strengthened academic, social and physical education program offerings for area youth.
Sales Associate
Marshall's Department Store
Upper Darby, PA
12.2012 - 05.2013
- Greeted customers and determined there needs and wants
- Answer customers queries and concerns
- Advised customers utilization and care of merchandise
- Trained new hires on customer service protocols and store procedures for optimal performance.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Trained and mentored new sales associates, promoting team cohesion and operational efficiency.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction ratings in service evaluations.
- Collaborated with management to implement promotional campaigns, driving increased foot traffic and sales revenue.
- Maintained knowledge of product features and benefits, assisting customers in informed purchasing decisions.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School -
Upper Darby High School
Upper Darby, PANo Degree - Business
Delaware County Community College
Media, PA04.2028
Skills
- Case Management
- Program Development
- Meeting Facilitation
- Autism Experience (5 years)
- Behavioral Health
- Individual / Group Counseling
- Social Work
- Senior care
- Motivational Interviewing
- Care plans
- Experience with Children
- Special Education (5 years)
- Behavior Management
- Childcare
- Behavioral Therapy
- Addiction Counseling
- Group Therapy
- Mental Health Counseling (5 years)
- Crisis Intervention (5 years)
- Applied Behavior Analysis
- Developmental Disabilities Experience
- Caregiving (5 years)
- Child & Family Counseling (5 years)
- Curriculum Development
- Medication Administration (3 years)
- Disability awareness
- Transportation coordination
- Personal care assistance
- Problem-solving
- Time management
- Multitasking and organization
- Daily living support
- Patient care
- First aid and safety
- Direct patient care
Certification
Driver's License
Timeline
Lead DSP (Direct Support Professional)
Devereux Advanced Behavioral Health
02.2020 - 05.2024
Residential Aid
Melmark Home Inc
03.2017 - 02.2020
Residential Aide
ComForcare Home Care Agency
05.2016 - 11.2016
Sanitation Worker
Taylor farm
03.2015 - 04.2017
Baker
LeBus Bakery
05.2014 - 05.2015
Program Coordinator
Child Guidance Resource Center
07.2013 - 03.2014
Sales Associate
Marshall's Department Store
12.2012 - 05.2013
High School -
Upper Darby High School
No Degree - Business
Delaware County Community College