Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Billie Keys

Collins,MS

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

44
44
years of professional experience
1
1
Certification

Work History

Licensed Sales and Service Representative

Goldin Agency/James Agency
Collins, MS
07.2018 - Current
  • Greeted customers and answered inquiries in a professional manner.
  • Provided excellent customer service by addressing customer needs in a timely fashion.
  • Processed payments via cash, check, or credit card transactions.
  • Resolved customer complaints promptly and efficiently.
  • Followed proper cash handling procedures while completing transactions.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Answered inbound calls, chats and emails to facilitate customer service.

Licensed Insurance Agent

Allstate Corp/ Brenda Pace Agency
Biloxi, MS
04.1980 - 12.2017
  • Managed daily operations of business, including hiring and training staff.
  • Identified new opportunities for growth, expansion, and diversification.
  • Maintained relationships with existing clients by providing superior customer service.
  • Organized events such as trade shows and conferences.
  • Developed policies and procedures for the organization.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Kept records for production, inventory, income and expenses.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Security Officer

Wackenhut/G4S Security Solution
Biloxi, MS
09.1997 - 12.2006
  • Checked for safety hazards and took corrective action when necessary.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Confirmed visitor identification prior to granting entry into the building.
  • Provided escorts for visitors as needed throughout the facility.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Assisted with crowd control during large events held at the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Guarded restricted areas to prevent unauthorized entry.
  • Searched individuals and baggage for weapons and other prohibited items.

Education

Bachelor of Science - Criminal Justice

Delta State University
Cleveland, MS
08.1977

Skills

  • Account Management
  • Customer Relationship Management
  • Positive and Professional
  • Problem-Solving Abilities
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Product Knowledge
  • Courteous Demeanor

Certification

  • MS. License for Insurance : Casualty, Life, Property and Accident & Health or Sickness

References

References available upon request.

Timeline

Licensed Sales and Service Representative

Goldin Agency/James Agency
07.2018 - Current

Security Officer

Wackenhut/G4S Security Solution
09.1997 - 12.2006

Licensed Insurance Agent

Allstate Corp/ Brenda Pace Agency
04.1980 - 12.2017

Bachelor of Science - Criminal Justice

Delta State University

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Billie Keys