Billie Kristensen
Crownsville,MD
Summary
Detail-oriented Veterinary Technician with 13 years of relevant experience and specific expertise in the veterinary practice.. Recognized for exceptional patient care and dedication to client service. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Work History
Volunteer Veterinary Surgery Technician
Spay Spa Neuter Nook
10.2020 - 08.2022
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Maintained detailed records of animal health care and diagnostic treatments.
- Obtained patient history from owners and performed physical examinations.
- Collected and prepared specimens for laboratory testing.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Educated clients on nutrition, preventive health and other animal care.
Receiving Veterinary Technician
Atlantic Veterinary Internal Medicine
09.2005 - 02.2008
- Answered over 50 incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Euthanized animals humanely due to conditions such as cancer or advanced age.
- Administered medications to animals in treatment and documented changes in condition
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors
- Restrained animals to protect veterinarians from potential harm
Emergency Veterinary Technician
Anne Arundel Veterinary Emergency Clinic
01.2000 - 03.2005
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Maintained detailed records of animal health care and diagnostic treatments.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Collected and prepared specimens for laboratory testing.
- Trained and mentored other Veterinary technicians and assistants.
- Assisted veterinarians with radiographs and ultrasounds.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Demonstrated proper techniques for cardiopulmonary resuscitation and first aid.
- Provided emergency treatment onsite and responded in urgent situations.
- Analyzed complex trauma conditions and quickly determined treatments for various illnesses and injuries.
- Operated diagnostic testing equipment such as EKGs, scans, ultrasounds and other devices.
- Showed compassion when dealing with family members and kept families informed of patient status.
Education
Business Administration And Management -
Veterinary Assistant Program 1, 2, And 3 - Veterinarian Assisting
Skills
- General and Emergency Anesthesia Monitoring
- Pre-Anesthetic Preparation, Intubation, and Post-op recovery
- Cephalic, Jugular, Saphenous Venipuncture and Restraint
- Surgical assistance, Ventilator experience
- Controlled Substance Management and Record keeping
- Euthanasia assistance
- Subcutaneous Injections, Intramuscular injections, Iv injections
- Keeping Detailed Exam and Surgery records
- Setting up and Reading Diagnostics
- Trained in Emergency Triage and CPR
- Skilled in placing microchips and administering Vaccinations
Timeline
Volunteer Veterinary Surgery Technician - Spay Spa Neuter Nook
10.2020 - 08.2022
Receiving Veterinary Technician - Atlantic Veterinary Internal Medicine
09.2005 - 02.2008
Emergency Veterinary Technician - Anne Arundel Veterinary Emergency Clinic
01.2000 - 03.2005
Fleet Business School - Business Administration And Management ,
Anne Arundel Community College - Veterinary Assistant Program 1, 2, And 3, Veterinarian Assisting
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