Billie Kusch
Abrams
Summary
Dynamic Epic ClinDoc Systems Analyst with a proven track record at HSHS Hospital Sisters Health Systems, excelling in system performance monitoring and technical documentation. Adept at resolving complex issues and enhancing productivity through innovative solutions, demonstrating strong project management and critical thinking skills to drive successful system implementations.
Overview
16
16
years of professional experience
Work History
Epic ClinDoc Systems Analyst
HSHS Hospital Sisters Health Systems
01.2022 - Current
- Assists in the gathering and analyzing of data, development, support, and functionality rollout of Epic and other supporting IT systems.
- Participates in all phases of the system development, coordinating all testing phases of associated applications during implementation and upgrades.
- Resolved escalated issues from help desk personnel, related to system functionality, and documented system problems and resolutions for future reference.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
Laboratory Solutions Analyst/MLT
Bellin Hospital Laboratory
04.2020 - 01.2022
- Monitored system performance metrics in order to identify potential problems before they occur.
- Coordinated with internal teams in order to ensure proper integration between different systems.
- Collaborated with laboratory team to develop and validate new testing procedures, improving efficiency and accuracy.
Laboratory Assistant/Phlebotomist
St Vincent Hospital
08.2016 - 04.2020
- Interpreted test results and determined need for retesting.
- Implemented lab procedures to prevent errors and protect staff.
- Obtained samples for testing following standard protocols.
Certified Nursing Assistant, Phlebotomist
Bellin Home Health
08.2015 - 10.2016
- Prepared and labeled specimens accurately prior to analysis or transfer to other laboratories.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Verified collection orders and communicated discrepancies to nurses.
- Educated patients on specimen collection procedures and post-draw care.
Certified Nursing Assistant
Meadowlands Assisted Living
06.2009 - 10.2016
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Collected specimens from patients for laboratory testing purposes.
- Documented activities and recorded information in EMR system.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
Education
EPIC Case Management - Information Technology
EPIC
Madison, WI01.2024
EPIC Rover mobile devices - Information Technology
EPIC
Madison, WI01.2023
EPIC Inpatient Clinical Documentation - Information Technology
EPIC
Madison, WI01.2021
Associate of Science - Medical Laboratory Science
Rasmussen College
Green Bay, WI01.2018
CNA - Nursing
NWTC
Green Bay, WI01.2012
High School Diploma -
Lena High School
Lena, WI01.2011
Skills
- Epic system analysis
- System testing
- Technical documentation
- System performance monitoring
- Laboratory procedures
- Quality assurance
- Project management
- Critical thinking
- Multitasking
- Software and hardware updates
Timeline
Epic ClinDoc Systems Analyst
HSHS Hospital Sisters Health Systems
01.2022 - Current
Laboratory Solutions Analyst/MLT
Bellin Hospital Laboratory
04.2020 - 01.2022
Laboratory Assistant/Phlebotomist
St Vincent Hospital
08.2016 - 04.2020
Certified Nursing Assistant, Phlebotomist
Bellin Home Health
08.2015 - 10.2016
Certified Nursing Assistant
Meadowlands Assisted Living
06.2009 - 10.2016
EPIC Case Management - Information Technology
EPIC
EPIC Rover mobile devices - Information Technology
EPIC
EPIC Inpatient Clinical Documentation - Information Technology
EPIC
Associate of Science - Medical Laboratory Science
Rasmussen College
CNA - Nursing
NWTC
High School Diploma -
Lena High School
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