Pamela Hampton
Colorado Springs,CO
Summary
Epic Cadence Systems Analyst with expertise in optimizing workflows and enhancing user access management at UCHealth. Proficient in troubleshooting and providing end-user support, contributing to successful implementations and high staff morale. Committed to delivering effective healthcare solutions through strong team collaboration and communication.
Overview
14
14
years of professional experience
Work History
Epic Cadence Systems Analyst
UCHealth
Colorado Springs, CO
05.2023 - Current
- Built, tested, and maintained Epic Cadence workflows for optimal accuracy and efficiency.
- Provided end-user support on Epic software functionalities.
- Managed user access and security permissions within the Epic system.
- Resolved escalated issues from help desk personnel related to system functionality.
- Participated in the testing and troubleshooting of Epic software updates and enhancements.
- Supported the implementation and customization of Epic software for healthcare facilities.
- Provided training and support to hospital staff on how to use Epic Cadence software.
- Collaborated with healthcare professionals to tailor Epic workflows to their specific needs.
- Participated in the customization of Epic reports for data analysis and reporting.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
Epic Template Manager
UCHealth
Colorado Springs, CO
03.2020 - 05.2023
- Conducted in-depth analysis of workflows, data collection, and technical issues related to Epic.
- Collaborated with clinic managers, directors, and project managers to optimize templates and scheduling.
- Test and troubleshoot Epic optimizations, including Epic MyChart functionality.
- Documented end-user issues and recommended effective solutions.
- Managed Ambulatory Template ITSM tickets and Data Courier submissions.
- Served as liaison between end-users and Epic Cadence to resolve technical issues.
- Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided support and training to end-users for seamless software utilization.
- Optimized and maintained decision trees, ensuring patients are efficiently matched with the right providers, locations, and appointment types.
Operations Manager
UCHealth
Colorado Springs, CO
06.2011 - 03.2020
- Organized departments to uphold UCHealth's mission, vision, and values.
- Developed key performance indicators to measure the effectiveness of operational processes.
- Analyzed data from daily reports to identify trends in productivity.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed internal scheduling procedures in conjunction with Epic applications.
- Engaged with Epic Cadence for onboarding and go-live support.
- Provided comprehensive Epic training and support for team members.
- Supported Epic Sprints and implemented patient care communication systems.
- Reviewed patient satisfaction surveys to pinpoint areas for improvement.
- Supervised daily team activities and collaborated with physicians for compliance.
- Achieved high staff morale and retention through effective communication.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ06-2019
Skills
- Epic Cadence workflows
- User access management
- Workflow analysis
- System troubleshooting
- End-user support
- Template optimization
- Healthcare operations expertise
- Communication and interpersonal skills
- Team collaboration and independence
Timeline
Epic Cadence Systems Analyst
UCHealth
05.2023 - Current
Epic Template Manager
UCHealth
03.2020 - 05.2023
Operations Manager
UCHealth
06.2011 - 03.2020
Bachelor of Science - Health Administration
University of Phoenix
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