Jessica Phipps

CITY_US,STATE_US

Summary

Epic-certified Application Analyst and Credentialed trainer with 7+ years of healthcare IT experience in Epic system configuration, build, testing, and optimization. Demonstrated success coordinating enterprise implementations across Cadence, Prelude, Grand Central, HIM, and Referrals & Authorizations. Expert in cross-application integration, workflow optimization, decision trees, visit type configuration, and upgrade management.

Overview

years of professional experience

Certification

Work History

Epic Cadence / Referral Analyst

Confidential Client

05.2025 - Current

Assisted and collaborated to build and configuration for Epic Cadence and Referrals modules, including provider templates, scheduling rules, and referral logic.
Primary resource dedicated to designing, building, testing, and activating the application database.
Supports new project development including system analysis, planning and preparation.
Participates on new implementation / installation project teams.
Assists other Applications staff and vendors with technical and process issues.
Troubleshoots, researches, and solves technically challenging problems involving integrated systems.
Tests and verifies software releases, upgrades, and changes prior to the promotion of code to the production environment.
Analyzes business processes to ensure proper system configuration.
Documents and maintains all required system design and build documents.
Supports end users within the facility and offsite locations.
Contributes to preparation of testing scripts and perform unit, system, and integrated testing tasks.
Logs, tracks, analyzes, and coordinates system changes including any software code implementations.
Participates in all key stakeholder working session in order to problem solve and gather new initiative requirements, while fostering rapport and excellent communication.
Establishes detailed knowledge and documentation of related end-user workflows.
- Perform end-to-end testing, validation, and go-live deployment for multiple Epic applications.
- Manage decision tree creation, visit type configuration, and template release schedules.
- Collaborate with operations, HIM, and clinical stakeholders to streamline patient access workflows.
- Utilize ServiceNow for issue tracking, escalation, and resolution of build-related requests.

Credentialed Trainer, Cadence, Prelude, Referrals, Cheers, and Grand Central

Northwell Health

03.2025 - 06.2025

Conducted go-live and post-go-live support across Ambulatory, Cadence, and Prelude modules.
Collaborated with build teams to ensure consistency between training and production environments.
Partnered with analysts to ensure curriculum reflected live build and functionality updates.
Delivered instructor-led training (ILT) and virtual education sessions to diverse end-user groups.

Epic Credentialed Trainer

United HealthCare, Optum, Optimum, Health rise

11.2018 - 03.2025

Developed Epic training materials, workflow documentation, and optimization recommendations.
Conducted go-live and post-go-live support across Ambulatory, Cadence, and Prelude modules.
Collaborated with build teams to ensure consistency between training and production environments.
Clients: Optum Health Group, RWJ Barnabas Health, Emory University Hospital, Baptist Health, WVU Hospital, UNC School of Dentistry, Mount Sinai, NYC Health + Hospitals.

Epic Co-Live Consultant

HCI Group / CSI Companies / Divergent / HealthRise / MedaSource / CTC

11.2016 - 08.2018

Delivered on-site ATE support for Epic Ambulatory, Cadence, HIM, and Grand Central modules.
Supported end-users in registration, scheduling, and clinical workflows to ensure data accuracy.
Documented and escalated system issues for build optimization and release improvements.
Assisted with Go live conversions, dress rehearsals customization, and personalization labs.

Education

Associate Degree -

Point University

Atlanta, GA

05-2008

Skills

Epic Cadence, Prelude, Grand Central, HIM, Referrals & Authorizations
Decision Tree Development & Visit Type Optimization
Cross-Application Coordination & Interface Management
System Upgrade & Release Management
Go-Live Planning & Post-Implementation Optimization
Epic Hyperspace
Reporting Workbench
MST Build Environments

Template Build & Scheduling Configuration
Workflow Analysis & System Integration Testing (SIT, UAT)
ServiceNow Ticket Resolution & Troubleshooting
Security Class, Role, and User Access Setup
End-User Training, Documentation, and Support
ServiceNow
Microsoft Excel
Training Management Systems