BILLIE PRATT
Hoopa,CA
Summary
Healthcare manager with proven success in improving operational efficiency and patient care outcomes. Expertise in team leadership and strategic communication within high-pressure settings. Demonstrated ability to inspire and motivate teams to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Purchased Referred Care Specialist
Kimaw Medical Center
Hoopa, California
06.2025 - Current
- Facilitated referrals to specialists and other providers, enhancing patient access to necessary services.
- Documented client interactions, including assessments and treatment plans, to support continuity of care.
- Maintained accurate patient records to ensure compliance with healthcare regulations.
Cashier
Rays Food Place
Willow Creek, California
05.2025 - Current
- Operated cash register, ensuring accurate payment processing across multiple methods to streamline transactions.
- Accepted various payment types, issued receipts, and provided change efficiently.
- Processed customer transactions accurately, enhancing customer satisfaction with point-of-sale systems.
- Assisted customers daily with product inquiries and tailored recommendations.
- Handled returns and exchanges according to company policies, improving customer retention.
MANAGER
Tsewenaldin Inn
Hoopa, USA
09.2023 - 08.2024
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Assigned and prioritized tasks for departmental employees to enhance workflow efficiency and meet project deadlines.
- Monitored sales activities and identified opportunities for improvement, contributing to strategic planning and revenue growth.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Mentored and trained new employees on company policies and procedures, fostering a knowledgeable and compliant workforce.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
DESK CLERK
Tsewenaldin Inn
Hoopa, USA
01.2020 - 09.2023
- Executed cash drawer transactions per accounting principles and maintained compliance with cash handling procedures.
- Regularly updated room status records in computerized tracking system to reflect current availability.
- Managed multiple tasks simultaneously with accuracy, ensuring smooth operations during shift.
HOUSEKEEPER
Tsewenaldin Inn
Hoopa, USA
02.2018 - 01.2020
- Cleaned and organized multiple rooms, ensuring a consistently welcoming environment.
- Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.
- Managed time effectively to complete all assigned tasks within deadlines, contributing to overall workflow.
- Adapted to new work environments and quickly learned processes, facilitating smooth transitions.
CASHIER
Superior Grocers
Santa Ana, USA
05.2017 - 11.2017
- Operated cash register, processing payments, returns, and exchanges with accuracy to ensure customer satisfaction.
- Accurately processed customer payments using cash, credit cards, and checks.
- Executed opening and closing procedures, including cash register counts, restocking, and cleaning to maintain store operations.
- Provided friendly and attentive customer service, fostering positive interactions and enhancing customer experience.
- Greeted customers warmly to create a welcoming environment.
Education
ASSOCIATE IN ARTS (A.A.) Associate of Science - BUSINESS ADMINISTRATION
The College of The Redwoods
HOOPA05-2023
Skills
- Patient referral management
- Patient documentation
- Compliance management
- Care planning
- Healthcare recordkeeping
- Healthcare systems knowledge
- Client assessment
- Care coordination
- Operations management
- Decision-making
- Analytical thinking
- Team leadership
- Team collaboration
- Effective communication
- Time management
- Customer service
- Clinical terminology
Timeline
Purchased Referred Care Specialist
Kimaw Medical Center
06.2025 - Current
Cashier
Rays Food Place
05.2025 - Current
MANAGER
Tsewenaldin Inn
09.2023 - 08.2024
DESK CLERK
Tsewenaldin Inn
01.2020 - 09.2023
HOUSEKEEPER
Tsewenaldin Inn
02.2018 - 01.2020
CASHIER
Superior Grocers
05.2017 - 11.2017
ASSOCIATE IN ARTS (A.A.) Associate of Science - BUSINESS ADMINISTRATION
The College of The Redwoods