Shanell Tharps
Kickapoo Tribal Health Center
Shawnee
8
years of professional experience
Dedicated and detail-oriented professional with experience in healthcare administration, customer service, and retail management. Recognized for exceptional communication, problem-solving, and organizational skills, with a strong commitment to delivering outstanding service and improving operational efficiency.
Work History
Purchased Referred Care(PRC) Technician
11 Months- Help patients by processing medical referrals, verify insurance, and coordinate care between clinics and outside doctors.
- Performs clerical assistance including requesting documents from providers, reviewing primary insurance status.
- Enter client data into databases; maintains accurate files, and organize data.
- Maintain strict confidentiality; adheres to all HIPAA guidelines/regulations.
Jewelry Consultant
4 Years 8 Months- Engage with customers to understand their needs and preferences.
- Present merchandise, share product details, and assist with financing options and extended service plans.
- Perform jewelry inspections and cleaning protocols.
- Maintain organized workspaces and uphold store cleanliness standards.
- Deliver exceptional customer service and create a positive shopping environment.
- Serve as a keyholder responsible for opening/closing the store, overseeing staff during shifts, and ensuring store security.
- Contribute as an essential team member by supporting daily operations and driving sales goals.
Sales Associate
2 Years 4 Months- Unloaded merchandise and stocked shelves efficiently.
- Assisted customers with inquiries and product selections.
- Maintained cleanliness and organized inventory in the backroom.
- Operated equipment to stack pallets and manage store flow.
Cook / Waitress / Cashier
1 Year 3 Months- Managed multiple roles including cooking, waitressing, cashier duties, and deliveries.
- Ensured timely and quality food preparation.
- Provided courteous service and maintained a clean work environment.
- Developed strong multitasking and time management skills.
Crew Member / Crew Leader
1 Year 7 Months- Delivered a positive guest experience by greeting customers, taking orders, and resolving concerns.
- Prepared food in accordance with quality and safety standards.
- Maintained clean and orderly workstations.
- Managed inventory and supported training of new team members.
Education
Bachelor's Degree - Health, Physical Education, and Recreation
High School Diploma
Skills
Customer Service Excellence
Time Management
EHR System Operation
Resource and Patient Management System (RPMS)
POS System Operation
Moonwalk
Word
Excel
PowerPoint
Critical Thinking and Problem-Solving
Organizational Skills
Management
Communication & Time
Inventory Management
Retail Sales & Upselling
Cash Handling & Register
Timeline
Purchased Referred Care(PRC) Technician
Kickapoo Tribal Health Center
08.2025 - CurrentRead More
Jewelry Consultant
Kay Jewelers
12.2020 - 08.2025Read More
Sales Associate
Walmart
08.2020 - 12.2022Read More
Cook / Waitress / Cashier
J & L McCormicks
05.2019 - 08.2020Read More
Crew Member / Crew Leader
McDonald's
01.2019 - 08.2020Read More
Paden High School
High School Diploma
Read More
Langston University
Bachelor's Degree from Health, Physical Education, and Recreation
Read More