HEATHER LIVINGSTON
Liverpool,NY
Overview
29
29
years of professional experience
Work History
Medical Support Assistant/Purchased Referred Care Technician
Department of Health and Human Services/Indian Health Services
09.2024 - Current
- Managed case files and treatment plans at Onondaga Nation Health Center, ensuring accurate documentation and compliance
- Coordinated patient appointments, communicated schedules, and maintained up-to-date patient and referral records
- Educated patients on program requirements and monitored eligibility to ensure compliance
- Oversaw PRC funds to manage spending and prioritized referrals based on resource availability
- Generated and analyzed reports to track spending limits and conducted vendor visits for program education
- Established and maintained an organized filing system for efficient document retrieval and management
Medical/IME/QME/AME/General Transcriptionist
11.1997 - Current
- Transcribe and edit legal and medical documents, ensuring accuracy and adherence to formatting standards
- Manage the transcription of meetings and phone conversations, maintaining confidentiality and professionalism
- Deliver high-quality transcriptions with strict 4, 8, or 12-hour turnaround time
- Support the onboarding and training of new transcriptionists to enhance team efficiency
- Coordinate timely entry of transcription into electronic filing systems streamlining office operations
Advanced Medical Support Assistant
Veterans Health Administration
05.2022 - 08.2024
- Coordinated and scheduled follow-up and referral appointments for multiple clinics, ensuring accuracy and efficiency
- Reviewed daily active consults to confirm accuracy and appropriate disposition
- Handled incoming phone calls with professionalism, assessing the nature of requests and responding accordingly
- Managed communication channels, including phone lines and faxes, ensuring prompt and effective responses
- Served as the primary contact for specific clinics, facilitating smooth operations and communication
- Provided comprehensive administrative support to physicians and nursing staff, enhancing overall workflow and operational efficiency
Community Support Specialist/Lexis Nexis Researcher/NYSIIS Investigation
SSO LLC/NYS Department of Health/PCG
11.2020 - 02.2022
- Provided comprehensive administrative support by managing team operations and ensuring effective communication regarding COVID-19 case management
- Oversaw a team of ten, coordinating assessments for quarantine release eligibility in compliance with health guidelines
- Conducted detailed interviews to collect vital information for public health investigations and contact tracing
- Streamlined solutions for individuals affected by COVID-19, ensuring timely eligibility assessments and thorough investigative processes
Procedure Scheduler
University Gastroenterology
07.2012 - 02.2013
- Managed scheduling of procedures using the EPIC platform for hospital and outpatient settings
- Coordinated diagnostic procedures for family medicine clinics and correctional facilities
- Registered patients, scheduled appointments, and retrieved medical records efficiently
- Arranged follow-up procedures based on pathology results and physician directives
Medical Secretary
Community General Hospital
10.1996 - 05.1997
- Managed on-call schedules for Emergency Department physicians, ensuring timely coverage and communication
- Scheduled and maintained calendars for family practice residents, optimizing their availability for patient care
- Coordinated speaker schedules for Continuing Medical Education, facilitating professional development opportunities
- Transcribed and proofread correspondence for the Human Resource Director, maintaining high standards of accuracy and professionalism
- Performed secretarial duties for the Human Resource Department, supporting efficient office operations and documentation
Timeline
Medical Support Assistant/Purchased Referred Care Technician
Department of Health and Human Services/Indian Health Services
09.2024 - Current
Advanced Medical Support Assistant
Veterans Health Administration
05.2022 - 08.2024
Community Support Specialist/Lexis Nexis Researcher/NYSIIS Investigation
SSO LLC/NYS Department of Health/PCG
11.2020 - 02.2022
Procedure Scheduler
University Gastroenterology
07.2012 - 02.2013
Medical/IME/QME/AME/General Transcriptionist
11.1997 - Current
Medical Secretary
Community General Hospital
10.1996 - 05.1997
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