Jaden Douglas
Ponca City
Summary
Skilled Benefits Coordinator with background in managing employee benefits programs, maintaining regulatory compliance and resolving benefits-related issues. Strengths include strong interpersonal skills, knowledge of benefits administration software, and ability to effectively communicate complex information to employees. In previous roles, successfully streamlined processes for improved efficiency and accuracy in benefits delivery.
Overview
5
5
years of professional experience
Work History
Purchased Referred Care/Benefits Coordinator
Kanza Health Clinic
Newkirk
03.2025 - Current
- Coordinated patient referrals, facilitating timely access to specialists and services.
- Processed referral requests efficiently while adhering to compliance standards.
- Collaborated with healthcare providers to streamline and optimize referral workflows.
- Communicated with medical staff regarding referral processes and requirements.
- Assisted patients in understanding insurance coverage for referred services.
- Maintained accurate patient records in electronic health record systems.
- Managed vendor relationships, enhancing benefits administration processes.
Billing Representative
Mediclaims
09.2023 - 03.2025
- Contributed to company revenue growth by identifying potential billing errors and preventing revenue leakage.
- Resolved account and billing discrepancies, enhancing accuracy and client satisfaction.
- Trained new hires on billing software and procedures, improving onboarding efficiency and team integration.
- Built strong relationships with clients, establishing trust and confidence in billing processes.
- Adapted quickly to changing technologies or systems upgrades, ensuring minimal disruption to daily workflow during transition periods.
Insurance Agent
Health Plan One
06.2023 - 08.2023
- Educated customers on policy details, terms, and benefits of health insurance.
- Resolved customer inquiries swiftly to enhance satisfaction and trust.
- Managed policy renewals effectively, ensuring timely processing and accurate coverage updates.
- Maintained high customer service standards by developing rapport with clients.
- Acquired comprehensive knowledge of insurance products to provide tailored recommendations.
VIP Host
7 Clans First Council Casino Hotel
05.2022 - 06.2023
- Welcomed and greeted high-profile guests upon arrival at the casino hotel.
- Demonstrated exceptional problem-solving skills to address client concerns in a timely manner, reinforcing a reputation for outstanding service.
- Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
- Developed strong relationships with clientele, resulting in repeat business and increased revenue.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
Front Desk Receptionist
Sleep Inn Suites
03.2022 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Coordinated reservations using property management software to streamline bookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Insurance Agent
The Health Enrollment Center
12.2021 - 01.2022
- Explained coverage options to potential policyholders, answering questions or concerns.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Researched insurance plans to identify tailored options that meet clients' specific needs.
- Calculated premiums and established payment methods, efficiently processing customer payments and issuing receipts.
- Executed mailings, phone solicitation, and presentations at company-sponsored gatherings to attract new clientele.
Insurance Agent
Bloom Insurance Agency
07.2021 - 12.2021
- Calculated premiums and established payment methods, processed customer payments, and issued receipts to enhance transaction efficiency.
- Developed long-term business objectives by analyzing customer feedback to guide process improvements.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Interviewed prospective clients to gather information on financial resources and needs, facilitating tailored insurance solutions.
Education
High School Diploma -
Chattanooga High School
Chattanooga, OK05-2017
Skills
- Benefits administration
- Electronic health records
- Patient referrals
- Customer service expertise
- Client relations
- Attention to detail
- Exceptional communication
Timeline
Purchased Referred Care/Benefits Coordinator
Kanza Health Clinic
03.2025 - Current
Billing Representative
Mediclaims
09.2023 - 03.2025
Insurance Agent
Health Plan One
06.2023 - 08.2023
VIP Host
7 Clans First Council Casino Hotel
05.2022 - 06.2023
Front Desk Receptionist
Sleep Inn Suites
03.2022 - 05.2022
Insurance Agent
The Health Enrollment Center
12.2021 - 01.2022
Insurance Agent
Bloom Insurance Agency
07.2021 - 12.2021
High School Diploma -
Chattanooga High School