Juanita George
Fallon,NV
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
28
28
years of professional experience
Work History
Purchased Referred Care Representative
Fallon Tribal Health Center
Fallon, NV
06.2000 - Current
- Provided excellent customer service to incoming callers, responding to inquiries and resolving issues.
- Processed payments and orders over the phone, verifying accuracy of data entered into system.
- Maintained detailed records of customer interactions in customer relations management database.
- Developed a thorough understanding of company policies and procedures related to customer service activities.
Contract Health Services
Walker River Tribal Health Center
Schurz, NV
05.1996 - 06.2000
- Organized and maintained patient records in accordance with HIPAA regulations.
- Reviewed patient complaints and identified areas needing improvement in order to ensure a positive experience for all patients.
- Oversaw billing processes associated with reimbursement of services rendered by healthcare providers.
Education
High School Diploma -
Albert M Lowry High School
Winnemucca, NV06-1987
Skills
- OSHA Certified
- CPR Certified
- HIPAA Certified
- Participated and completed numerous trainings at Center for Domestic Preparedness / FEMA 2016-2019
- Data Entry
- Goal Setting
- Team building
- Adaptability
- Reliability
- Problem-solving abilities
- Participated and completed in The Continuing Challenge Hazardous Materials Emergency Response Workshop in Sacramento, California 2017 - 2019
References
References available upon request.
Timeline
Purchased Referred Care Representative
Fallon Tribal Health Center
06.2000 - Current
Contract Health Services
Walker River Tribal Health Center
05.1996 - 06.2000
High School Diploma -
Albert M Lowry High School
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