Open To Work
Billie Schramm
Sales Specialist
Vancouver,WA
Summary
Sales and Customer Service Specialist building client relationships and supporting revenue growth across education, technology, and service environments. Manages high-volume outreach, inside sales, and customer retention conversations that support conversion and repeat business using Salesforce. Delivers inclusive, responsive service while coordinating events and resolving client needs quickly.
Overview
2
2
Certifications
26
26
years of professional experience
Work History
Color Consultant
Interiors by Mary
Vancouver, WA
01.2026 - Current
- Manage 5-15 client consultations per week while guiding residential and commercial clients through Sherwin-Williams color selection.
- Prepare detailed color forms and placement plans that support cohesive exterior finishes and smoother project handoffs.
- Schedule appointments and maintain client communication through CRM software and Salesforce to support follow-up and conversion tracking.
- Strengthen client relationships by clarifying color options, resolving concerns, and keeping recommendations aligned with project goals.
Substitute Paraeducator, Special Education
Evergreen School District
Vancouver, WA
10.2023 - Current
- Supported 1-3 students per day through one-on-one and small-group instruction aligned to IEP goals.
- Delivered IEP-based one-on-one and small-group instruction, adapting materials and strategies to diverse learning needs.
- Tracked student progress and documented behaviors to support timely classroom interventions.
- Collaborated with teachers and therapists to implement behavior supports and maintain a safe, inclusive classroom environment.
Inside Sales Specialist
Bluebird Portraits
Remote-Vancouver, WA
07.2024 - 12.2024
- Managed client relationships to improve conversion rates and quarterly revenue.
- Resolved client issues promptly while protecting service quality and maintaining strong customer communication.
- Analyzed market trends to identify new sales opportunities and support targeted prospecting.
- Tracked conversion activity in Hubspot CRM software to sharpen follow-up timing and pipeline visibility.
Technology Advocate
Carahsoft Technology
Remote-Vancouver, WA
05.2021 - 04.2023
- Placed 75–120 outbound calls daily to qualify leads and route interested prospects to the right handoff point.
- Scheduled appointments and handoffs to keep prospect follow-up organized and moving through the pipeline.
- Organized partner webinars and coordinated event logistics to support AWS partner engagement.
- Managed attendee data in Salesforce and CRM software to track engagement and support conversion tracking.
Inside Sales Specialist
ProSchools (OnCourse Learning)
Cedar Hills, OR
12.2013 - 09.2019
- Conducted 125–200 outbound calls daily to qualify prospects and drive booking opportunities.
- Managed inbound calls and SMS inquiries, providing prompt responses and guiding prospects toward the next steps.
- Built strong customer rapport, ensured high-quality interactions and customer satisfaction, and effectively closed sales to drive revenue growth.
- Recorded prospect interactions in Salesforce and CRM software to maintain organized follow-up and contact history.
Education
Elementary Education & Early Childhood Development
Graceland University
Lamoni05-2003
Skills
- Client engagement
- Customer issue resolution
- Salesforce, Hubspot Efficient
- Cross-functional coordination
- Inbound, Outbound
Certification
Travel Advisor
Work Preference
Work Type
Part TimeFull TimeContract WorkGig WorkLocation Preference
RemoteTimeline
Color Consultant
Interiors by Mary
01.2026 - Current
Inside Sales Specialist
Bluebird Portraits
07.2024 - 12.2024
Substitute Paraeducator, Special Education
Evergreen School District
10.2023 - Current
Technology Advocate
Carahsoft Technology
05.2021 - 04.2023
Inside Sales Specialist
ProSchools (OnCourse Learning)
12.2013 - 09.2019
Elementary Education & Early Childhood Development
Graceland University