BILLIE WILLIAMS
Queen Creek,AZ
Summary
Strategic and top-ranked professional recognized for exceptional analytical skills and meticulous attention to detail, consistently delivering high-quality results under tight deadlines. Expertise in project management and planning, combined with the ability to synthesize complex data into actionable insights, facilitates streamlined workflows and informed decision-making. Committed to contributing to dynamic organizations that prioritize professional growth, enhancing brand value while aligning efforts with organizational goals to drive success. Passionate about fostering collaborative environments that leverage individual strengths, ensuring optimal outcomes for all stakeholders and promoting a culture of excellence.
Overview
22
22
years of professional experience
Work History
Delivery Lead
TEKsystems
Phoenix, AZ
04.2022 - Current
- Ensure understanding of project vision as defined by customer business and technical requirements.
- Understand SOW’s/MSA’s and importance of meeting deliverables/expectations of the client.
- Collaborate with Account Managers, managing project scope, and delivering according to the conditions and terms of the contract.
- Perform issue management and facilitate issue resolution with proper notification to all affected parties.
- Consultant management from the time they start until their contract ended.
- Understand and manage customer requirements and deliverables to ensure contract compliance and customer satisfaction.
Senior Technology Business Services Consultant
TEKsystems/WellsFargo
Chandler, AZ
05.2020 - 03.2022
- Coordinated with Branch Managers to gain access into location for scheduled upgrades/installs.
- Coordinated Local Exchange carrier to drop off circuits at correct locations for new installs/upgrades.
- Coordinated hardware installs to upgrade as needed to be in compliance.
- Coordinated local vendors to extend wiring into telecom rooms to completed installs/upgrades.
- Worked with Engineering at WellsFargo to get site installs/upgrades completed when scheduled with the field and worked with techs at various local exchange carriers to schedule activations to complete installs/upgrades.
- Coordinated Ad installs/Switched Ethernet depending on technology needs/budget constraints.
Inside Channel Manager II- Sales
Level 3 Communications/CenturyLink
Phoenix, AZ
01.2016 - 05.2020
- Facilitated training and onboarding programs for new partners focusing on sales readiness for company products, offerings, and processes.
- Delivered accurate and detailed weekly forecast funnel of identified and proposed opportunities to leadership.
- Established monthly and quarterly sales quotas for partners in assigned account base.
- Acquired new revenue for designated account base by collaborating with partners identifying new sales opportunities.
- Developed and executed strategic action plans to create opportunities through cross-selling and up-selling accounts increasing overall customer and partner business.
Customer Project Manager II
Level 3 Communications
Broomfield, CO/Phoenix
01.2010 - 01.2016
- Generated orders for Voice, Data and SIP, OC12, DS3’s, Waves, Point to Point, MPLS, Firewall/MSS Cloud, E-line services.
- Provided timelines & milestones for projects in collocation, waves, IP, Ethernet PL’s and voice-related products including SIP.
- Proven subject matter expert (SME) in the customer care organization with regards to functions, processes, and/or products. Provides coaching and mentoring to up to 30 peers within the customer care organization.
- Supervised multiple, large to very large-scale projects at one time for different customers ranging from $20,000 to $100,000 in revenue or more depending on project.
Customer Project Manager I
Telcove/Level 3 Communications
Southfield, MI
01.2004 - 01.2010
- Managed and processed all local number portability (LNP) orders with LEC.
- Coordinated all service and installation activities between operations, sales, customers and the customer’s vendor and internal groups needed for activation within 99% company guaranteed timelines.
- Procured switch and transmission facilities such as T-1, Fractional T-1, DS3 and OC 12 and OC48 circuits, Ethernet, and Private Line circuits and SIP trunking to fulfill customer orders.
Education
B.S.B - Project Management
Capella University
Minneapolis, MNSkills
- Collaborative networking abilities
- Strategic relationship management
- Customer service excellence
- Analytical problem resolution
- Collaborative team management
- Process optimization
- Vendor management expertise
- Committed to customer satisfaction
- Strategic decision making
- Proficient in Salesforce CRM
- SharePoint collaboration tools
- Skilled in Microsoft Office tools
- Network infrastructure design
- Infrastructure evaluation
- Infrastructure project management
- Process optimization
- Skilled in customer engagement techniques
- Vendor management
- Project oversight
MILITARY
- United States Navy
- USS Rainier
- Bremerton, WA
Timeline
Delivery Lead
TEKsystems
04.2022 - Current
Senior Technology Business Services Consultant
TEKsystems/WellsFargo
05.2020 - 03.2022
Inside Channel Manager II- Sales
Level 3 Communications/CenturyLink
01.2016 - 05.2020
Customer Project Manager II
Level 3 Communications
01.2010 - 01.2016
Customer Project Manager I
Telcove/Level 3 Communications
01.2004 - 01.2010
B.S.B - Project Management
Capella University