Summary
Overview
Work History
Education
Skills
Timeline
Generic

Billie J. Brown

New Wilmington,PA

Summary

Goal-oriented Income Maintenance Caseworker with many years of experience. Advanced clerical knowledge with exceptional skills in data archiving and record filing. Excellent interviewing talents to gather, assemble, analyze, evaluate, and calculate client information to determine benefit eligibility.

Experienced Income Maintenance Caseworker adept in navigating complex government programs and processes. Strengths lie in strong communication skills, understanding of eligibility criteria, and ability to manage large caseloads effectively. Proven track record of streamlining procedures for increased efficiency while maintaining high levels of client satisfaction. Adaptable Income Maintenance Caseworker looking to tackle new responsibilities and build upon skills. Committed to assisting clients in receiving optimum benefits. Considerable knowledge of all agency programs and community program services. Seasoned eligibility interviewer for government programs with comprehensive background in managing client interviews, determining benefits eligibility, and processing applications efficiently. Skilled in interpreting complex regulations and policies to provide accurate information and support to applicants. Demonstrated ability to maintain high levels of confidentiality and professionalism while making significant impacts in streamlining application processes for improved client satisfaction.

Overview

10
10
years of professional experience

Work History

Income Maintenance Caseworker

Commonwwealth of Pennsylvania DHS
New Castle, PA
02.2014 - 06.2024
  • Reviewed and evaluated client applications for eligibility of public assistance programs.
  • Assessed and documented the financial, medical, and other needs of clients.
  • Provided information to clients regarding available services and resources.
  • Maintained accurate records of case notes and progress reports.
  • Collaborated with community organizations to coordinate services for clients.
  • Ensured compliance with applicable regulations and procedures.
  • Interpreted policies, laws, and regulations relevant to assigned caseloads.
  • Responded timely to inquiries from clients regarding their benefits status.
  • Performed data entry into computer systems for tracking client information.
  • Advised clients on how best to use their benefits in order to improve their quality of life.
  • Analyzed complex situations involving multiple issues and developed appropriate solutions.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Education

Associate of Science - Elemementary Education

Slippery Rock University of Pennsylvania
Slippery Rock, PA
06-1988

24 Month Program For Court Reporting - 24 Month - Court Reporting Program

ICM School of Business
Pittsburgh, PA
06-1981

Skills

  • Personal service background
  • Maintains confidentiality
  • Customer Service
  • Data Archiving
  • Accounting basics knowledge
  • Cultural Sensitivity
  • Eligibility Determination
  • Service-Oriented Background
  • Strong client relations abilities
  • Interviewing techniques
  • Policy Interpretation
  • Effective Time Management,
  • Verbal Communication
  • Effective Schedule Coordination

Timeline

Income Maintenance Caseworker

Commonwwealth of Pennsylvania DHS
02.2014 - 06.2024

Associate of Science - Elemementary Education

Slippery Rock University of Pennsylvania

24 Month Program For Court Reporting - 24 Month - Court Reporting Program

ICM School of Business
Billie J. Brown