Summary
Overview
Work History
Education
Skills
Timeline
Generic

Billie J. Hernandez Polanco

Tampa,FL

Summary

  • Reliable, quality-focused caregiver. Level headed in extremely difficult and stressful situations. Develop the skills and abilities in a working environment that provides challenges to my goals.
  • Positive Attitude/ Excellent Work Ethics
  • HIPAA
  • Compassionate
  • Committed Team Player
  • CPT-4& ICD-9-CM
  • HCPCS II
  • Medical Terminology
  • Abstracting Medical Records
  • Florida Career College
  • Diploma Program, Medical Front Office and Billing
  • Institute Vocational
  • Ross Receiving
  • OSHA certified
  • Customer Service Focus
  • CPR Certified
  • CMS 1500 Forms
  • 10,000 Keystrokes
  • Understands EOB

Upbeat, customer-focused Sales Associate with [Number] years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

High-performing sales professional with over [Number] years of experience in [Industry]. Known for contributions of territory growth and focus on customer satisfaction. Extensive outside sales experience proven to manage and grow customer relationships to expand customer base.

Brings proven skills in online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. History delivering exceptional service to customers and building loyal base.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.

Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Outgoing [Type] student pursuing flexible part-time employment with weekend and evening shift options.

Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

17
17
years of professional experience

Work History

Amazon FBA Seller

Amazon Prime Products
Tampa, FL
11.2018 - 04.2023
  • Conducted market research to identify new products and trends in the Amazon Marketplace.
  • Created product listings, optimized titles, descriptions, bullet points and images for maximum visibility on search engine results.
  • Developed pricing strategies to ensure competitive positioning within the marketplace.
  • Monitored customer reviews and feedback to improve product performance.
  • Analyzed sales data to determine areas of improvement for future campaigns.
  • Managed inventory levels across multiple channels including Amazon FBA, eBay, Walmart.com.
  • Implemented promotional activities such as coupons and discounts to increase sales volume.
  • Researched and identified potential suppliers for sourcing new items.
  • Negotiated prices with vendors in order to maintain profit margins while staying competitive in the marketplace.
  • Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
  • Ensured compliance with Amazon's policies and procedures related to selling products on its platform.
  • Utilized Amazon Seller Central tools such as Advertising Campaign Manager and Inventory Placement Service.
  • Reviewed competitor activity and adjusted marketing strategy accordingly.
  • Responded promptly to customer inquiries through email or phone calls.
  • Troubleshot any issues that arose during shipping process or post-purchase experience.
  • Leveraged social media platforms such as Instagram and Facebook Ads for increased brand awareness.
  • Optimized product page content using SEO best practices for improved organic ranking.
  • Investigated competitors' pricing structures in order to create a more attractive offering for customers.
  • Evaluated current processes and suggested improvements in order to streamline operations.
  • Prepared reports on key metrics such as revenue growth, cost of goods sold, inventory turns.
  • Collaborated with other departments such as Accounting and Customer Service when needed.
  • Calculated total purchase amounts, taxes and shipping costs for new products.
  • Communicated with current customers to increase overall satisfaction and improve product value.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Answered email inquiries about products and merchandise.
  • Met or exceeded goals and objectives for online selling department.
  • Photographed and wrote product descriptions and sales copy for items.
  • Developed online sales dashboard and reporting templates.
  • Listened to customer interests and needs and matched with suitable related products.
  • Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Followed up with customer inquiries promptly and maximized internet lead opportunities.
  • Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.
  • Identified new growth opportunities for program revenue plans.
  • Established credibility and created confidence quickly and easily with online sales prospects.
  • Defined and set short- and long-term revenue objectives for each program delivered.
  • Conducted consultative sales with small businesses interested in product purchases.
  • Generated monthly analysis of divisional website traffic, hits and sources and used data to increase sales.
  • Delivered presentations and product demonstrations of specialized offerings.
  • Responded promptly to requests about marketing campaigns and items.
  • Documented account and prospect activity proficiently in computerized customer relationship management system.
  • Cultivated strategic customer relationships, evaluated needs and opportunities within customer accounts and negotiated to gain sales commitments.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Monitored consumer traffic to build customer engagement strategies.
  • Worked with regional strategic partners to increase sales revenue.
  • Scheduled solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals and service and parts purchasers.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Corresponded with online customers via electronic mail, telephone or other electronic messaging.
  • Uploaded photos, videos or images to online storefronts or other shopping websites.
  • Canceled orders based on customer requests or inventory or delivery problems.
  • Received and processed payments from customers using electronic transaction services.
  • Determined and set product prices.
  • Delivered e-mail confirmation of completed transactions and shipment.
  • Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
  • Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
  • Composed images of products using video or still cameras, lighting equipment and editing software.
  • Handled all aspects of business, including accounting, purchasing and web design.
  • Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
  • Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
  • Composed descriptions of merchandise for posting to online storefronts, auction sites or other shopping websites.
  • Created, managed and automated orders and invoices using order management and invoicing software.
  • Purchased new or used items from online or physical sources for resale via websites.
  • Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
  • Worked with vendors and supply distributors to negotiate bulk discounts.
  • Calculated purchase subtotals, taxes and shipping costs for submission to customers.
  • Created, managed or automated orders or invoices using order management or invoicing software.

Cleaning Assistant

Mastermaintenance
Tampa, FL
04.2010 - 10.2016
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors
  • Receive and count stock items, and record data manually or using computer.
  • Swept, mopped and vacuumed floors to ensure cleanliness.
  • Emptied trash cans and disposed of waste materials properly.
  • Organized storage closets in order to keep items easily accessible.

Stock Clerk

Target
Brandon, FL
05.2006 - 11.2012
  • Answer customers' questions about merchandise and advise customers on merchandise selection
  • Stamp, attach, or change price tags on merchandise, referring to price list
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Compare merchandise invoices to items actually received to ensure that shipments are correct
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Received incoming shipments and verified that the correct items, in the correct quantities, were delivered.
  • Unloaded trucks with hand-trucks, pallet jacks, or other material handling equipment.
  • Checked stock to ensure inventory accuracy and identified discrepancies between physical inventories and computer records.
  • Stacked product on shelves according to predetermined sequence and quantity.
  • Maintained cleanliness of storage areas by sweeping floors, dusting shelves, and removing trash daily.
  • Labeled containers with identifying information such as item numbers or codes.
  • Prepared orders for shipping by gathering specified items from stockroom shelves, packing items into boxes or crates, and affixing labels onto packages.
  • Restocked returned merchandise in designated locations within the storeroom or warehouse facility.
  • Organized and rearranged products on shelves according to established guidelines while ensuring proper rotation of stock.
  • Inspected all incoming shipments for damage before accepting them into inventory system.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Moved items from central storage room to shelves for customer purchase.

Kitchen cook

Mc Donald's
St. Petersburg, FL
11.2007 - 02.2012
  • Maintain sanitation, health, and safety standards in work areas
  • Clean food preparation areas, cooking surfaces, and utensils
  • Verify that prepared food meets requirements for quality and quantity
  • Cook and package batches of food, such as hamburgers or fried chicken, which are prepared to order or kept warm until sold
  • Prepare specialty foods, such as pizzas, fish and chips, sandwiches, or tacos, following specific methods that usually require short preparation time.

Education

High School Diploma -

Stella Marquez
Salinas Puerto Rico
05-2004

Diploma Program, Medical Front Office and Billing -

Florida Career College

Skills

  • Shipping logistics
  • Online platforms
  • Shipping
  • Amazon FBA
  • Competitor Analysis
  • Inventory Replenishment
  • Product Launches
  • Customer Engagement
  • Social Media Marketing
  • Administrative Oversight
  • Online Advertising
  • Trend tracking
  • Inventory Management
  • Facebook Marketplace
  • Market Penetration
  • InventoryLab
  • Payment Processing
  • Order Fulfillment
  • Supplier Relations
  • Shipping management
  • Online auction tactics
  • Hazardous Materials Handling
  • Keyword Research

Timeline

Amazon FBA Seller

Amazon Prime Products
11.2018 - 04.2023

Cleaning Assistant

Mastermaintenance
04.2010 - 10.2016

Kitchen cook

Mc Donald's
11.2007 - 02.2012

Stock Clerk

Target
05.2006 - 11.2012

High School Diploma -

Stella Marquez

Diploma Program, Medical Front Office and Billing -

Florida Career College
Billie J. Hernandez Polanco