Billie Jean Buck
Las Vegas,NV
Summary
Results-driven Dynamic individual with hands-on experience in
In-house sales and frontline management with a talent for navigating challenges.
Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
In House Sales Manager
Wyndham Vacation Ownership
Las Vegas, NV
11.2024 - Current
- Mentored junior sales staff, fostering a culture of continuous improvement and professional development within the team.
- Conducted regular performance evaluations, providing constructive feedback aimed at driving individual and team success.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Senior Sales Manager
Wyndham Resorts
Park City, UT
12.2023 - 11.2024
- Coordinated cross-functional teams to execute promotional events, enhancing brand visibility.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams and resort management that drove significant increases in revenue and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach.
- Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships.
In House Sales Manager
Diamond Resorts
Las Vegas, NV
08.2012 - 11.2023
- Developed and implemented training programs to enhance team performance and product knowledge.
- Conducted regular performance evaluations to assess team strengths and areas for development.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- achieved 9 consecutive Champions Club annual award invitations
In House Sales Associate
Wyndham Vacation Ownership
Las Vegas, NV
08.2007 - 08.2012
- Enhanced customer engagement through personalized service and product knowledge.
- Assisted in the coordination of sales presentations and property tours for prospective owners.
- Developed strong relationships with clients, fostering repeat business and referrals.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Business Administration And Management
Wayne County Community College
Detroit, MIBelleville High School
Belleville, MI08-1992
Skills
- Relationship building
- Sales team training
- Goals and performance
- Motivational skills
- Goal setting
- Sales processes
- Rapport and relationship building
- Empowers high-performing sales teams
- Advanced Salesforcecom user
- Employee motivation
- Training and development
- Performance coaching
Timeline
In House Sales Manager
Wyndham Vacation Ownership
11.2024 - Current
Senior Sales Manager
Wyndham Resorts
12.2023 - 11.2024
In House Sales Manager
Diamond Resorts
08.2012 - 11.2023
In House Sales Associate
Wyndham Vacation Ownership
08.2007 - 08.2012
Business Administration And Management
Wayne County Community College
Belleville High School