Billie Jean Buck
Las Vegas,NV
Summary
Results-driven Dynamic individual with hands-on experience in
In-house sales and frontline management with a talent for navigating challenges.
Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
In House Sales Manager
Wyndham Vacation Ownership
11.2024 - Current
- Mentored junior sales staff, fostering a culture of continuous improvement and professional development within the team.
- Conducted regular performance evaluations, providing constructive feedback aimed at driving individual and team success.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Senior Sales Manager
Wyndham Resorts
12.2023 - 11.2024
- Coordinated cross-functional teams to execute promotional events, enhancing brand visibility.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams and resort management that drove significant increases in revenue and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach.
- Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships.
In House Sales Manager
Diamond Resorts
08.2012 - 11.2023
- Developed and implemented training programs to enhance team performance and product knowledge.
- Conducted regular performance evaluations to assess team strengths and areas for development.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- achieved 9 consecutive Champions Club annual award invitations
In House Sales Associate
Wyndham Vacation Ownership
08.2007 - 08.2012
- Enhanced customer engagement through personalized service and product knowledge.
- Assisted in the coordination of sales presentations and property tours for prospective owners.
- Developed strong relationships with clients, fostering repeat business and referrals.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Business Administration And Management
Wayne County Community College
Detroit, MIBelleville High School
Belleville, MI08-1992
Skills
- Relationship building
- Sales team training
- Goals and performance
- Motivational skills
- Goal setting
- Sales processes
- Rapport and relationship building
- Empowers high-performing sales teams
- Advanced Salesforcecom user
- Employee motivation
- Training and development
- Performance coaching
Timeline
In House Sales Manager
Wyndham Vacation Ownership
11.2024 - Current
Senior Sales Manager
Wyndham Resorts
12.2023 - 11.2024
In House Sales Manager
Diamond Resorts
08.2012 - 11.2023
In House Sales Associate
Wyndham Vacation Ownership
08.2007 - 08.2012
Business Administration And Management
Wayne County Community College
Belleville High School